Avis (2 001)
Affiner
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Support works well and they know what they talk about. The connector works well.
Great app! Support is great. Solved the problem we had.
So far so good with great support from Mark from "Shopify Marketplace Connect" Support Team. Otherwise it would be quite difficult to understand. Thank you
They offer great support however the categories are quite confusing to setup and attributes are not exactly similar to Amazon. It would help if there was a detailed guide or info bullets. Also preset values would be of great help. You will need some assistance if you want to sync products to Amazon. The app does publishes faster than if you would directly publish on Amazon.
Nice App.
Joy V. is very patient and helpful and answered all my question with care and diligence. I would rate 5 stars for this experience.
Urmi
To be honest, I thought it would be easy to sync listings to different marketplaces. So far I have been able to list my products on Etsy and eBay successfully, but I am struggling a lot with Amazon.
Syncing products to Amazon has been a pain, with syncing failing due to various different reasons and for the past few weeks the Marketplace Connect page in Shopify Admin has been either super-slow (30-60 seconds per page load) or not responding at all due to Codesto API responding slowly or with a FastCGI error codes
I am still trying to connect to the rest of the Amazon marketplaces internationally, but due to the page loading and sync issues it has been a painful experience so far
Great help
I am updating my review after having been in touch with the support team. I was advised - "The categories you have set in Shopify is only for your Shopify store. That means you need to manually set the category on the app."
This is time consuming when you have over 2,500 products and have to manually set the category for each one.
Other than this issue the app works well and customer service (Jeffrey Avila specifically) is great at trying to help. Hopefully the category feature can be fixed somehow in the future.
Thanks for your feedback,
We have reached out directly to offer our assistance and support to help you start selling on eBay successfully. We understand that getting started on a new platform can sometimes be daunting, but rest assured, with the right guidance, the process can be quick and straightforward.
We would be delighted to hear from you and schedule an onboarding session at your convenience to guide you through the necessary steps. Please feel free to reach out to us to arrange a suitable time or if you have any questions or require further assistance.
Nikki
Amazing help from Jae, very nice and patient.
Mark is the best customer service rep. He patiently with screenshots explained to me how to fix our Walmart connection. This man needs a raise, pronto!