Avis (2 002)
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Thank you Adrian. Very good support and it is precise information from you. https://www.vibezcanvas.com/
I tried to connect to our etsy store. That app is really hard to understand, I'd say impossible. Terrible interface. Random products were exported and I could not get to the bottom why these. Bulk editing does not work. Filtering products does not really work. All in all I had to delete the app cause it was making my life harder instead of easier.
Thanks for your feedback,
We have reached out directly and would greatly appreciate the opportunity to offer support and assistance, and walk you through the process step by step.
Our support team is available 24/7.
Nikki
Complete Garbage for Ebay, very little documentation, descriptions and images get overwritten by Shopify description and images. Very buggy with virtually no support. Shopify support does not help you, yo have to email marketplace connect and they take at least 1 week to answer an email IF they even respond. For Amazon it works great. For Ebay it is complete trash. Wasted 4 days of my life with this mess of an app!
Thanks for your feedback,
We have reached out to understand your concerns in more detail and offered an onboarding session to guide you through the process.
Our support team is available 24/7 via email or via the in-app chat function.
We are fully committed to providing the right amount of support you need.
Nikki
This is a major issue, the app brings orders that have been fulfilled already back again like new just because eBay updates something the app will import a duplicate showing it's a new order after you fulfilled the order already.
Quick response from support. Easy, streamlined experience that saves a ton of time getting items listed and sync'd on multiple platforms.
Customer support was brilliant fast and very helpful
The app continued to push product to online marketplaces even after we archived Shopify listings and manually shut the links down. We had to cancel multiple orders because of it.
Worked great until Ebay started giving me errors today. Customer service was unhelpful. I don't have time to mess around so I just installed a different app for Ebay channel, which is really annoying because now I have to update all the listings and I'll lose followers.
Thanks for your feedback,
This appears to be an ebay seller account concern. We would advise speaking to ebay directly.
Changing software would be inadvisable at this stage to prevent repeated issues. We can continue to provide support once you have spoken to ebay.
Nikki
Easy to use. Excellent Customer Service.
Answered all my questions and fixed all my problems promptly and professionally!