Shopify Marketplace Connect , 1 661 avis

Since transitioning from Codisto to Marketplace Connect, we've encountered several issues with core functionality, including the inability to use HTML in descriptions, position photos, or fix variation pricing. This caused significant disruption, requiring 48 hours of downtime and 2 days to manually fix listing errors. While we appreciate the support team's acknowledgement of the issue, a faster resolution is crucial. We recommend prioritizing fixing these core functionalities and consider integrating with other listing management tools until stability improves. We hope Marketplace Connect can regain its potential as a valuable tool for eBay sellers

Really poor quality customer service.
It took months from the time I reported the problem to the investigation, and then they told me to contact shopify myself because the cause was due to the data values provided by shopify.
Why don't they try to check with shopify themselves regarding the problem with their app, which is released as an official app on the shopify platform? And the glitch is not a small one, but a fatal one for the users that tracking information is not reflected to Etsy properly.
I really can't believe it.

Horrible Experience in transitioning from Codisto to Marketplace Connect. Without ANY warning, the app stops working. Just found out through a random routine check. Support agent only half-reads my messages, gives out wrong information with high confidence which does not fix the issue at all, and promptly goes offline to not be reached again. Overall, not trustworthy.

This app has been nothing but a headache. Support usually has no clue how to fix things, although they are usually very nice. It's unfortunate because this app is totally necessary if you sell on Walmart. It would be so simple to explain how to fix the app but seems there have been no upgrades on this app in forever. It's a pity. I wish someone that works at this app/company would actually fix it and make it work properly.

EDIT – After several support attempts — the main issues with the app still persist. Want a custom product detail page for shopify—that's awesome! But NOT awesome if you realize that EVERYTHING SYNCS TO WALMART AND THERE IS ZERO CUSTOMIZATION.

The app is very clunky. The sync with eBay is on-and-off. When it doesn't work, the app developer / support team has no way of figuring out why it's not working. Sync problems in turn cause other issues on eBay, including bad seller ratings due to inability to fulfil orders as a result of inaccurate listings, and shipping details not updating, leading to negative customer experience.

I have so many problems with this app I wouldn't know where to begin. If you are looking to link any amount of high volume to eBay I would not recommend this app. Put simply, it doesn't work. Constant upload issues, and recently products not being able to be uploaded to eBay at all are what made me decide to delete this app and try something new. I tried contacting support multiple times and I was essentially told that no one knew what the issue was and there's no way to fix it. Not a good solution for any business with more than 100 SKUs

The worst possible connector app... you think everything goes smooth and then BOOM all your listings on a marketplace get deleted and nobody at support knows what to do. There goes years and years of work. HIGHLY RECOMMEND GOING TO A DIFFERENT APP.

This app was so bad we deleted it the day after we went through 2 support chats and nobody had any clues how to help.

Okay this app literally does not do the single thing it is supposed to do, which is syncing your pricing and inventory counts to 3rd party marketplaces. I have spent hours on chats and videocalls with support and they have absolutely nothing for me. It's with the developer team which is laughable because I am asking for the most basic functionality of the app to work the way that all of their reps expect it to work. Just an utterly unusable product.

Update: they finally got it working. All was well for a few weeks until I realized all prices were marked up by 5% on Amazon. All settings correct and unchanged. Support is trying but super unsure what is happening. Unusable app I don't know how Shopify endorses this

This app SUCKS. When clicking install, goes NOWHERE and the page is blank. Tried 3 different browsers and still nothing! FIX your app or REMOVE IT from the Shopify app store!

Codisto used to be great. Since the upgrade to Shopify Marketplace we got several issues. One ticket/problem has not been solved for over 2 months right now although it is quite simple. The app ignores capital letters and word separation for custom entries. Unfortunately the support team does not have a solution for this. We really lost patience and trust.