Shopify Marketplace Connect

Fantastic app, works as intended, and the support team are all amazing should you ever need help. They're fast and helpful and always go above and beyond :)

I can’t say enough about Jeff’s help! After trying multiple troubleshooting steps and consulting with various teams, Jeff quickly identified and resolved a connection issue between my Shopify store and Walmart Marketplace that others hadn’t been able to fix. His expertise and efficient support made all the difference. Thank you, Jeff, for going above and beyond—I couldn’t be happier with the outcome!

This app has serious problems working with Amazon. The whole process of getting new items linked with our account is clunky and unreliable. We receive error messages that we know are false (e.g. asking for an ASIN when one is already provided). Overall this app is more of a hindrance than a benefit for companies wishing to expand their business into Amazon sales.

On top of this, we currently are not receiving the service we have paid for. Marketplace Connect refuses to link our new products to Amazon or eBay due to "outstanding payments". Apparantly, we incurred these payments due to passing our order limit threshold. However, we can see that we are still under our order limit, a fact that has also been acknowledged by your own support team.

In summary, we have been left waiting for a service that we pay a premium for which doesn't even work properly. This is shocking considering Marketplace Connect is owned by Shopify! I would advise other businesses to seek alternatives.

I use this for eBay and it is pretty buggy. I estimate I have to create a ticket with support monthly for bugs. Resolving the errors always involves me fixing the bugs which takes up my time despite them being issues with the app. For $29 a month it is way overpriced

This is the best app. It goes beyond just operating the program manual and really addresses issues with a proper sense of problem awareness and solution-oriented thinking. I want to express my gratitude to the agent, Jae, who helped me! Thank you so much, Jae!

Joy V was outstanding in helping resolve some basic issues! We are more than happy to have made the switch to Markeplace Connect. We have used several different "connectors" and system over the past three years and they all have their positives and negative, at the end of the day you have to pick what you are willing to overlook. But the customer service here has been above and beyond any of the other systems we have used!

Awesome support, they were quick to help and identify the issue and give me a step by step how to fix.

Support through Live Chat was excellent. Lou resolved all my queries effectively and backed up with screenshots. Would recommend.

Great team. Very helpful indeed. A special thanks to Jae. Solved my problem swiftly. Keep up the great work.

This app is one of the best ways to get into many marketplaces all from the convenience of one website(your own). The customer service is there to help and the platform allows for you to get into the places where your customers are already looking. Paid traffic seems secondary when you have the power to put your product in front of your customers in the marketplace they are already looking. Omni-channel sales, let's do this!