Shopify Marketplace Connect , 1 661 avis

Was always buggy and slow (as Codisto) but now its moved to Marketplace Connect the App is just awful and we have uninstalled as its just unusable.

UPDATE: 12/11/2023 -
This app continues to get worse. At any given point, items will just stop syncing to ebay completely. Tile, pricing and inventory updates sometimes do not sync at all. As of now, we have had to reach out to customer support 6 or 7 days in a row for almost the same issues every time. Every time we reach out they say the same thing "we see the issue and it is fixed now". Then it works for a few hours, then stops working correctly again. I apparently have an open case that was escalated but there have been no updates. Yes, customer support chat is fast to reply, but when it doesn't result in the app being fixed, it hardly matters. We plant to compile our conversations and experience and submit a case to Shopify soon. We have lost money and a ton of time by using this app and we just want it to work. Again, I'll update this review if they ever get the app working correctly. For future users, note that this app is not ready for production if you have a large store with a lot of products. If you are seling a small amount, it should work for you but plan on doing a LOT of manual updates on your products and working with customer service nearly every day when syncing stops working.

ORIGINAL REVIEW -
I want to love this app, but it's painfully slow when using with ebay. I'll sometimes receive an order on ebay and it takes 40 minutes to an hour (or even more) before it syncs back to my Shopify store. If it's an item that is nearly sold out when this happens, the item sometimes sells out before the sync, causing it to be oversold. I've already had to cancel multiple ebay orders and refund customers due to this delay. Customer support blames ebay, ebay blames the Connect app. All I know is that if you chat with Connect support, they can manually force the sync and the orders magically show up. So if they can do that, then it's clearly something on this end, not on ebay's. There are also many listing fields that cannot be edited in mapping, such as Volume Pricing. Descriptions also do not float over on products, so I had to set a default one to post for all ebay listings. Long story short, this app COULD be great, but the slowness in syncing is causing me to look for alternatives. Or add a "manual sync" on the Orders page so we can force them to sync. Even as we speak, I have two orders on ebay that were pad for over an hour ago that still have not synced to shopify, one is now sold out, so I'll have to cancel and refund. So annoying! I'll update my review if they ever fix this.

It is in the process of deleting all my Etsy listing for the second time, and I'm not sure why. Bulk edit is just constantly loading. Not sure what I am doing wrong, but it isn't working for my store. Have to pay to reactivate my listings for the second time now.

I have been given either untrue or false information on at least 8-10 occasions by various team members regarding my listings being uploaded to wal-mart.com. It seems that the vast majority of team members here either tell you what you want to hear and are either clueless as to what they are doing or just don't care. I will update this if this changes.

*Updated after Codisto became Shopify Marketplace Connect*

I am breaking my review down into issues that affect only Walmart, and issues that affect the Walmart, Amazon, and Ebay. A little background information about us, we have over 30K products on Shopify, have been selling on Walmart and Ebay for over 3 years, and Amazon for a little over 2 years.

Walmart Issues:
This is going to be my largest section. The Walmart Integration is a mess, the only function it reliably performs is order management- I can say this with complete confidence as we used Codisto for over two years. We have now changed to a new app to manage our Walmart listings, inventory, and orders and it works perfectly. Over the last two years, I opened at least 50 support cases due to functionality issues with the Walmart integration. I chatted, emailed, and even had video calls with support agents to try and solve these functionality issues- nothing was ever resolved.
Biggest issues:

1. The "lagtime" field isn't mapped to anything. I've been asking them to make the field functional for 2 years and it was just not a priority for them. I brought the issue to their head of support, Nikki, and explained how critical this piece of information is and it was still never addressed.

2. "We send updates in real-time, it's Walmart who is slow to process it". I was told this again, and again, and again by support- and now that we are on another app, I can say with 100% certainty that this statement is false. I have successfully uploaded more products in the week following the change to CED Commerce's Walmart Marketplace Integration than I was able to over the last half a year using Codisto/Marketplace Connect. I can upload a feed and see the results displayed in the seller center within minutes.

3. This app does not allow you to see feed error. God forbid something is wrong when you enable a product in the grid- you will not be able to track down the error. Our new app not only let's view and download the feeds we've sent from the feed log, but they also even provide suggestions and solution to the errors. Codisto just tells you to contact Walmart Support to figure out what the issue was, which on its own is not a big deal, except for Walmart Support to be able to assist you, they need a copy of the feed and usually ask for it to be uploaded a second time... I've discussed this roadblock to success with Nikki multiple times, but it was always brushed off.

Walmart, Amazon, and Ebay

4. Even before the rebrand, the grid was slow and at times completely unresponsive. After the rebrand, the grid is a joke... it is slower than before, often doesn't update after applying filters, and is generally hair-pulingly frustrating. Maybe the grid works better for companies with smaller catalogs. The update broke the Bulk Edit page to the point that you can't edit Variant products or even see the variants- only the parent.

5. This is one of the dumbest things I've seen a developer do... If you have a product with variants, and one of the variants is missing it's UPC/GTIN/EAN, the app will auto-fill the blank field with a UPC one of the other variants... which makes no sense... this leads to errors, including products being uploaded under the wrong child variant. Since the grid does not offer a field for "update product id" or "update SKU", this becomes a MAJOR headache and takes a lot of time and energy to fix... I reached out to chat support about both parts of this issue and got laughable answers. The agent on chat told me that to fix this SKU/Product ID mismatch, I just needed to "delete the product, wait 24 hours, and upload it again with the correct data", I responded to the agent that yes, that would fix the issue for Amazon, but that is not how Walmart works... The agents gave me the same instructions again and told me I needed to try it first and then wait 24 hours before they could look into the issue... I had to try to explain to this agent that Walmart and Amazon are not build the same way. This conversation with support went nowhere, I eventually gave up on this agent understanding the issue and emailed Nikki directly. To this day, neither part of this issue has been addressed, and I am still cleaning up the mess it caused... although the process is going much faster with a functional app.

I think Codisto's biggest problem, besides their god complex and inability/unwillingness to accept and address functionality issues, is that they expect Walmart to function the same way Amazon does- which is not the case by any means. I've encountered many, MANY, issues over the last 2 years, it would take too long to list them all, but suffice to say, I am counting down the days until I can fully remove this app and never have to look at it again.

Does not import gift messages from other sales channels. This is a huge oversight in the function of this app. Otherwise, it works well and the customer service is responsive. I'd like to continue using it but the gift messages are important.

Works okay for Walmart, absolutely horrible for Ebay. Support is terrible. We'll be looking for something else. And no, they did not fix it for us.

This app is completely useless, truly not usable. Codisto was great, it worked well, this new Marketplace Connect will not work with anyone who has more than a handful of products to list. I cannot even filter our listings, the data is so slow to load after 2 minutes (timed) about 10% of one filter option was loaded for our 5,000 live ebay product listings. After 3+ years with Codiso, I am now in a rush to move to a new platform that we can actually use. Super disappointed.

This app did not work. After troubleshooting for a week with multiple support agents, we weren't able to get the inventory to send over to Walmart Seller account. Also, you can't have different images over on Walmart from your Shopify images. I really wanted this app to work, but might need to go back to Sellbrite.

Broken link to ebay... second instance suddenly not working. previously selling on amazon and this app caused us to get banned from Amazon for breach of service. No warning. No alerts that orders were not coming, only by chance we checked. Bad service, stay clear.