Shopify Marketplace Connect

Nothing but problems. Over a week and still nothing back from support on my issues with Walmart. There is clearly something wrong and with no visibility to logs it is near impossible to troubleshoot. Every answer back is check with Walmart or looks good on our side when there are clear problems. Setting up new API calls generates duplicate orders in codisto which clutter up the order page and make it near impossible to use the product. Nobody will reach out to fix the product.

Still waiting for a fix for walmart pre-owned condition. I have to setup walmart by hand and totally bypass the app to keep video games in sync. Walmart has come out with a new spec but this does not seem to be implemented on the app. It is really disappointing to say the least 5 months and no resolution at all.

7-21-2024 Update: Still not working for Walmart.

Application complète qui permet de pousser efficacement le listing sur Amazon. Les agents du support sont toujours là pour aider.

Once you go through the initial set up process the system is easy to use and does everything we need it to. Support is quick and very helpful.

The app continued to push product to online marketplaces even after we archived Shopify listings and manually shut the links down. We had to cancel multiple orders because of it.

I have been using Codisto for over a year now. The app saves so much time listing and processing orders on Amazon & eBay. It works very smoothly. Anytime I run into an issue, it's mostly due to my inexperience, but the Codisto staff quickly rectify the issue. They walk you thru it step by step, including screenshots, to make it so easy to not only fix the issue, but you learn along the way. Virtually idiot-proof. I have used other apps that sync with online stores and got rid of them. Codisto is by far superior. Highly recommended!

The journey of listing on Amazon has presented its fair share of challenges. Recalling my experience with the earlier iteration of this application, formerly known as Codisto, which I utilized a few years ago to synchronize my secondary store with Amazon and eBay, the initial setup was remarkably user-friendly. The Codisto team, in that version, efficiently handled the configuration for my store, simplifying the entire process. The convenience of a straightforward setup, coupled with a manageable monthly fee, made for a seamless experience. Their proactive assistance during the platform setup was genuinely valued.

However, in the current version, the hands-on assistance that was once available has been replaced by a redirection to an extensive documentation resource. This transition places a higher demand on users to possess an advanced level of expertise to navigate and execute the setup successfully. Notably, the product listings exhibit notable shortcomings, including missing product photos and variants that fail to sync appropriately. This results in a confusing array of mixed-up images, where pictures from one item may mistakenly appear in an entirely unrelated product listing—such as finding ring images in a cushion listing, creating a perplexing and less-than-ideal situation.

Despite persistent efforts to understand and resolve these issues, the support received for other concerns has proven less fruitful. It appears that the support team may not be actively seeking new users, potentially hindering a smoother onboarding process. A more collaborative approach from the support team, providing assistance with the setup, could significantly contribute to user satisfaction and overall business success. Streamlining the setup process has the potential to increase user adoption, fostering a more prosperous ecosystem where successful businesses generate better income, ultimately leading to the app's success.

we used codisto for two years, it works smoothly and is a great tool to use. I just got excellent support from codisto team and it was very quick and professional. 5 Star and very recommended!

Good customer service

It's a good app when it works. But poor support and multiple months of downtime, technical errors, and unresponsiveness make it hard to recommend. Further, they continue to charge during their downtime. Customer service is quick to respond and is great for general inquiries but very slow to fix any bugs or problems. Unfortunately, you will also be ignored by their support team if you ask any difficult questions (i.e when will the app work again, ETA's on technical bugs). If you have a large catalog and your business is heavily dependent on the communication between Shopify and Amazon I would not recommend this app, it is not reliable enough.

Some of the best support in the world of Shopify apps. Very fast and reliable communication, reps know exactly how to fix issues that arise.