Avis (1 730)

Note globale
4,3
Nombre d’avis par note
  • 84 % des avis sont des avis à 5 étoiles
  • 4 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 10 % des avis sont des avis à 1 étoiles
23 octobre 2023

I have been attempting to use this app for a couple of months now. Everything about it has been great unless you use Etsy.

I have emailed the support team dozens of times, just to be told they are aware of the bug and are trying to fix it, or they are passing it on to their support team. The connection to Etsy doesn't import any shipping information. I have no idea what speed a customer chose for shipping or how much they paid until I log into Etsy, and copy/paste that info into Marketplace Connect for our shipping folks. The app randomly resets all of my weights and dims to zero, which means the shipping amount shown to customers on Etsy is often $20-30 more than it should be because Etsy can't calculate it properly. Over 2 months we've lost thousands of dollars in sales because of this glitch. Only our repeat customers will bother to reach out and ask why so that we can explain and refund the shipping overcharge. The rest move on because who in their right mind would pay $30 to ship a $10 skein of yarn?

So if you don't use Etsy, you'll love the app. If you rely on Etsy for sales, find another app. This one is a nightmare.

EcoFriendlyCrafts
États-Unis
3 mois d’utilisation de l’application
20 septembre 2023

STAY AWAY STAY FAR AWAY The Staff is great because the program is terrible. This is by no means an integration.
The status notification on whether your item is published or not is misleading and will say your item is Active on Amazon when in fact it's not and vice versa, status will show you it's not active or published when it actually is. So you never know if the app is working correctly. The app causes so many errors that things don't get published on Amazon. I can't believe that Shopify would endorse a company like this. You are much better off not integrating and listing directly on Amazon because this APP will do nothing but mess up your Amazon account and wast your valuable time.

TopKoalaTee
États-Unis
5 mois d’utilisation de l’application
23 septembre 2023

DO NOT CONNECT TO YOUR ETSY SHOP! This app deleted (Not deactivated, not set to draft, deleted) several listings that were also my best sellers! I have spent many hours trying to sort it out. Short of a miracle from Shopify support, this will likely cost me thousands of dollars in lost revenue right as Q4 begins, possibly more. The Etsy marketplace ranking for these listings cannot be regained by simply creating another listing.

I wish I read the reviews first and saw the same has happened to other Etsy sellers. Learn from my mistake: DO NOT INSTALL THIS APP AND SYNC YOUR ETSY SHOP!

Art of Karen Whitworth
États-Unis
Environ 2 mois d’utilisation de l’application
Shopify a répondu 16 octobre 2023

Thank you for your feedback,
We understand there were instances that needed resolving.
Our team has made substantial strides in adapting to the intricacies of the Etsy marketplace. One significant challenge was Etsy’s API which does not consistently provide details of successfully created listings, this differs significantly from our experience with other platforms such as eBay, Amazon, and Walmart.

In response to this unique challenge, we have established a protective environment which has been meticulously designed to safeguard your Etsy listings from inadvertent duplication or unexpected deletion, ensuring a seamless experience for our users.

If you are still looking for an Etsy provider please reach out and we can arrange an onboarding to ensure a smooth process with using Shopify Marketplace Connect again. 

Nikki

26 octobre 2023

It is in the process of deleting all my Etsy listing for the second time, and I'm not sure why. Bulk edit is just constantly loading. Not sure what I am doing wrong, but it isn't working for my store. Have to pay to reactivate my listings for the second time now.

Malcolm Royce
États-Unis
4 mois d’utilisation de l’application
Shopify a répondu 31 octobre 2023

Thank you for your feedback,
We would be grateful if you could give us an opportunity to resolve this.
We have reached out directly to offer an onboarding to walk you through the process.

Nikki

17 octobre 2023

I wouldn't say that Codisto was perfect or a 5-star app, but Marketplace Connect should have never been released in the stage that it is currently in. I have attempted to submit ~5 new products with multiple variants to Amazon through Marketplace and haven't been successful once. There is always an issue and customer support just provides me with the error codes and no real solutions. The app can't find matching SKUs, variants aren't paired together on Amazon, and missing mapping fields cause errors but aren't updatable to name a few.

Slumber Cloud
États-Unis
Environ 2 mois d’utilisation de l’application
Shopify a répondu 23 octobre 2023

Thanks for your feedback,
We have reached out and would really like to help. We can walk you through the process to show you how to resolve the errors from Amazon, our support is available 24/7.

Nikki

12 décembre 2023

Since transitioning from Codisto to Marketplace Connect, we've encountered several issues with core functionality, including the inability to use HTML in descriptions, position photos, or fix variation pricing. This caused significant disruption, requiring 48 hours of downtime and 2 days to manually fix listing errors. While we appreciate the support team's acknowledgement of the issue, a faster resolution is crucial. We recommend prioritizing fixing these core functionalities and consider integrating with other listing management tools until stability improves. We hope Marketplace Connect can regain its potential as a valuable tool for eBay sellers

The UGG Barn
Australie
9 jours d’utilisation de l’application
Shopify a répondu 15 décembre 2023

Thank you for your feedback,
We understand there were some issues with publishing, these have now been resolved. Please reach out if you have any further queries,

Nikki

24 octobre 2023

Does not import gift messages from other sales channels. This is a huge oversight in the function of this app. Otherwise, it works well and the customer service is responsive. I'd like to continue using it but the gift messages are important.

Lark at Home
États-Unis
4 mois d’utilisation de l’application
Shopify a répondu 26 octobre 2023

Thanks for your feedback,
Glad to hear the app works well and you have reached our Support team without issue. We are working on Gift messages and will reach out once completed.

Nikki

16 novembre 2023

This app did not work. After troubleshooting for a week with multiple support agents, we weren't able to get the inventory to send over to Walmart Seller account. Also, you can't have different images over on Walmart from your Shopify images. I really wanted this app to work, but might need to go back to Sellbrite.

Chargel
États-Unis
16 jours d’utilisation de l’application
Shopify a répondu 15 décembre 2023

Thanks for your feedback,
We have reached out directly to notify you of the updates made and next steps. We are available 24/7, please reach out anytime!

Nikki

10 août 2023

I have had the app in my shop and linked to Ebay for two days. My shop has been around for 2 years. As of today, my shop is blocked! I have not yet received a reply from support. I cannot recommend this app.

bottle of water
Allemagne
7 mois d’utilisation de l’application
Shopify a répondu 14 août 2023

Thank you for your feedback,
We have reached out to you as we do not have any correspondence from you? There are many reasons why your ebay store maybe be blocked and we would like to assist.

Nikki

Modifié le 26 novembre 2023

I have been given either untrue or false information on at least 8-10 occasions by various team members regarding my listings being uploaded to wal-mart.com. It seems that the vast majority of team members here either tell you what you want to hear and are either clueless as to what they are doing or just don't care. I will update this if this changes.

CKKPRODUCTSLLC
États-Unis
21 jours d’utilisation de l’application
Shopify a répondu 28 novembre 2023

Thanks for your feedback,
We acknowledge there has been several discussions and we have found there was a confusion over accounts. This has now been resolved and an update provided.

Nikki