Shopify Marketplace Connect

UPDATE 11/24/24: A bug in the program has erased all the Amazon product category mapping/settings out of nowhere that I spent a lot of time customizing, affecting all my listings that has been previously working. Still the same bug from my previous update.

UPDATE 11/20/23: It's been several days since a bug in the program that affects apparel products has caused all of my listings disconnect. None of my Amazon listings work.

REVIEW: Powerful app, great customer support, but very difficult to use and full of bugs that break the app and cost you hours.

I was very excited about using this app to list my clothing products on Amazon. Sometimes this has worked well, but the problem is how difficult it is to use and all the bugs that keep popping up breaking things. When trying to list, there is a lot of hidden information about fields the app doesn't tell you about. You are not really guided on what fields are required, what fields are hidden or visible between the single and bulk edit mode. It’s impossible to list without the help of customer support, but they are there to help you and do a good job.

Since transitioning from Codisto to Marketplace Connect, we've encountered several issues with core functionality, including the inability to use HTML in descriptions, position photos, or fix variation pricing. This caused significant disruption, requiring 48 hours of downtime and 2 days to manually fix listing errors. While we appreciate the support team's acknowledgement of the issue, a faster resolution is crucial. We recommend prioritizing fixing these core functionalities and consider integrating with other listing management tools until stability improves. We hope Marketplace Connect can regain its potential as a valuable tool for eBay sellers

STAY AWAY STAY FAR AWAY The Staff is great because the program is terrible. This is by no means an integration.
The status notification on whether your item is published or not is misleading and will say your item is Active on Amazon when in fact it's not and vice versa, status will show you it's not active or published when it actually is. So you never know if the app is working correctly. The app causes so many errors that things don't get published on Amazon. I can't believe that Shopify would endorse a company like this. You are much better off not integrating and listing directly on Amazon because this APP will do nothing but mess up your Amazon account and wast your valuable time.

It is in the process of deleting all my Etsy listing for the second time, and I'm not sure why. Bulk edit is just constantly loading. Not sure what I am doing wrong, but it isn't working for my store. Have to pay to reactivate my listings for the second time now.

DO NOT CONNECT TO YOUR ETSY SHOP! This app deleted (Not deactivated, not set to draft, deleted) several listings that were also my best sellers! I have spent many hours trying to sort it out. Short of a miracle from Shopify support, this will likely cost me thousands of dollars in lost revenue right as Q4 begins, possibly more. The Etsy marketplace ranking for these listings cannot be regained by simply creating another listing.

I wish I read the reviews first and saw the same has happened to other Etsy sellers. Learn from my mistake: DO NOT INSTALL THIS APP AND SYNC YOUR ETSY SHOP!

This app did not work. After troubleshooting for a week with multiple support agents, we weren't able to get the inventory to send over to Walmart Seller account. Also, you can't have different images over on Walmart from your Shopify images. I really wanted this app to work, but might need to go back to Sellbrite.

I wouldn't say that Codisto was perfect or a 5-star app, but Marketplace Connect should have never been released in the stage that it is currently in. I have attempted to submit ~5 new products with multiple variants to Amazon through Marketplace and haven't been successful once. There is always an issue and customer support just provides me with the error codes and no real solutions. The app can't find matching SKUs, variants aren't paired together on Amazon, and missing mapping fields cause errors but aren't updatable to name a few.

Works okay for Walmart, absolutely horrible for Ebay. Support is terrible. We'll be looking for something else. And no, they did not fix it for us.

Does not import gift messages from other sales channels. This is a huge oversight in the function of this app. Otherwise, it works well and the customer service is responsive. I'd like to continue using it but the gift messages are important.

I have been given either untrue or false information on at least 8-10 occasions by various team members regarding my listings being uploaded to wal-mart.com. It seems that the vast majority of team members here either tell you what you want to hear and are either clueless as to what they are doing or just don't care. I will update this if this changes.