Shopify Marketplace Connect

I recently tried out the Shopify app "Shopify Marketplace Connect" to facilitate the upload of my Shopify products to Amazon.in.

Unfortunately, my experience with the app has been quite disappointing, primarily due to two key issues. I encountered significant challenges with the customer support provided by Shopify Marketplace Connect. Specifically, I needed GTIN approval as per the app's requirements.

However, I already possessed brand and category approval under Toys & Games on Amazon. In this situation, Amazon offers a straightforward solution by allowing the creation of an ASIN through the "we don't have product id" option. This contrasts starkly with SMC's insistence on GTIN approval. As a user, I anticipated a more adaptable approach that aligns with Amazon's existing systems and approvals. The lack of flexibility in this regard greatly hindered my experience. Furthermore, the app exhibited issues related to image quality and capture.

One of the app's intended purposes is to simplify the process of uploading Shopify products to Amazon.in. However, I found the app to be needlessly complex and difficult to use. I believe that its functionality should be more intuitive and user-friendly. Furthermore, I found it easier to utilize bulk upload via Excel to transfer products from Shopify to Amazon.in. This ease of use in the manual method contrasts sharply with the cumbersome nature of the app.

Taking into consideration the poor customer support, limited flexibility, image quality concerns, and overall difficulty of use, I have decided to uninstall the "Shopify Marketplace Connect" app. For those seeking a seamless and efficient means of uploading their Shopify products to Amazon.in, this app proves to be time-consuming, inefficient, and, in my experience, a waste of money. I do not recommend its use, especially if your goal is to simplify the cross-platform product uploading process.

Overall, my experience with "Shopify Marketplace Connect" has been far from satisfactory. I hope that future updates address these issues, making the app more user-centric and aligned with the needs and systems of online marketplaces like Amazon.in. Until then, I will be seeking alternative methods to achieve my product uploading goals.

Works okay for Walmart, absolutely horrible for Ebay. Support is terrible. We'll be looking for something else. And no, they did not fix it for us.

Been using this for a few weeks. This is an extremely frustrating app to use. Horrible interface. Everything is messed up. Maybe it is because I have 3 to 4 thousand SKUs but this app is a brick. Nothing transfers properly. Too many mistakes. Doesn't flow properly. So far pretty bad experience. Maybe needs a few months. But this is a terrible waste of time. Pricing is messed up on walmart site. Products supposed to go for 7.99$ are being sold in 10 packs for 7.99$ Should be 79.99$???
Extremely Frustrated.

Coming back a few weeks later to edit my review.
My Review stays the same, but maybe even worse.
Keep getting orders through walmart, and the problem keeps compounding.
Walmart is taking a SKU for a single item and putting it to a listing of 10 packs. Customer only paying for a single item. Nobody is able to help.

You can't link a metafield if it has multiple values. Kind of useless for media listings where you have edition, features, genre, style, label all needing more than one entry. The condition defaults to 'Very Good' regardless of what you enter in the field meaning you can't sell something as 'New' or 'Like New'. It pulls through irrelevant fields, e.g. CD listings have a Cassette Grading. Orders include a 99p shipping charge despite the fact I only offer free shipping.
Support are incredibly slow to respond, half answering questions so you have to keep chasing them. Not a good app.

App is filled with bugs. Forexample, the field where you are suppose to set a fixed price does not work. Many errors when enabling listing on Ebay. Furthermore, the app cannot manage currencies and VAT properly.

I encountered several issues that have been languishing that all users of this app need to know about. Let's start with the complete falsehood in this August 2023 video announcing this app - https://youtu.be/Cb7z3jGUUZY. This app is not 'real-time' as mentioned in the video. It has an internal scheduled push/pull data mechanism, which can leave your FBM fulfilled orders as 'late shipped' due to data not being sent back to Amazon on time.

Reported and unresolved issues with the Amazon connection
1 - Using MCF fulfillment requires you to import all orders (FBA and FBM). This is an issue as the FBA orders imported into Shopify are unnecessary, but the feature is mutually exclusive. If you enable the Only FBM orders are imported option, the MCF is disabled.

2 - MCF orders require manually requesting fulfillment. You have been forewarned that there is no automation for this process within the app (but you may be able to automate it with an additional app, that I do not know.)

3 - MCF orders fail to pass to Amazon for fulfillment and products assigned to MCF inventory fail to show in the MCF enrolment page. Perhaps these two issues are linked, but I have not heard back from Shopify support yet.

Reported issues with the Walmart connection
1 - Upon migrating from the Walmart Connection that is slated for removal on 10/1/2023, you encounter duplicate orders pulled from Walmart, even though they are completed and shipped. I was able to catch these in time to stop a second fulfillment, but it was a hassle. You have been forewarned.

2 - All Walmart orders are loaded without the customer-selected shipping option, only 'DELIVERY' is in the shipping option. So, if you offer Expedited shipping options on Walmart, you may want to map 'DELIVERY' to an expedited shipping level (which means all standard shipping goes out 'Expedited'). Again, I have reported this to Support, but no solution yet.

I was a user of the Amazon by Codisto app previously and these issues did not exist in that app, which was a surprise to me when I encountered these regressions in functionality and failure of support to effect resolutions.

I suggest you use this app at your own risk. If Akshay Patil at Shopify wants to connect, email me and I can provide additional details for him to assist his team in resolving these issues and make this app all he claims it is in the video linked above.

DONT WASTE YOUR TIME ON THIS APP!!! READ BEFOR INSTALLING!!!
we installed the app and since the very first second we had issues, with it, doesn't sync orders, wont match listings, even when listings on eBay and Shopify are identical. talked with support 7 DAYS STRAIGHT according to them our case was HIGH PRIORITY and never gave an answer didn't show up for scheduled follow ups. our company manages thousands of orders and listings, we lost so much money because of this people, this is what you get with shopify, expensive apps, zero results and the worst support. make yourself a favor and use any other thing besides this.

Very Bad App For Etsy Integrations. it doesnt have any options to put different descriptions , also it ruined all the keyword research on title because of no option to keep the titles different

Deberían colocar Marketplace de Latinoamérica. Falta que se pueda integrar con: mercado libre, dafiti y Falabella. Por lo menos aquí en Colombia se agradecería mucho esas integraciones, pues son los Marketplace más usados en este pais suramericano.

This app does not work, and very very slow app. I tried to list on amazon and Walmart it will not list. Will not link eather errors errors and errors.