Avis (1 852)
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Par note
App is terrible. Sync a marketplace, setup all the options and it diappears. While connected it did not sync a quarter of my listings. Not worth the time especially if you have a big catalog.
many error worst customer service
Thanks for your feedback,
We have reached out to advise the concern you raised is now resolved. There was a slight delay and the category is now showing in attribute mapping and on Walmart.
Please reach out to our support team for any further queries.
Nikki
I would definitely NOT recommend this app! It is NOT user friendly. The support was crappy and did not help at all. Will be using other apps instead. Shopify should ensure support is alot better and the app easier to use. It just did not work for me. Very disappointing.
Thanks for your feedback,
We did reach out to discuss your issues and we understand its not always straightforward. We are sorry to see you go but would welcome you back anytime.
We can offer an onboarding session and walk you through the process if you decide to return.
Nikki
Useless, unintuitive garbage. Don't waste your time. I've done exactly what I need to do in the past, which is nothing complex just an online store linked to ebay store, and I had to do it with Wordpress and Woocommerce with third party app which is miserable as well. I thought maybe shopify and marketplace connect would save me the trouble of custom coding but the user interface and workflow is unimaginably horrible so it's just me paying them to have a shitty backend. thanks for wasting my time. Ok, so here's my reply to their response: how the fuck can you send products to eBay when you don't even have fields for product dimensions, or even just girth? There is no feature within Shopify to integrate with eBay so you have to purchase a third party app which costs more money, and DOES NOT WORK without extensive tweaking and configuration nightmares. This is just my review of their system in regards to eBay. Every other aspect of this software is also flawed. All the plugins are not intuitive and all cost money, and many of the plugins simply do not work without a complete understanding of all the various online marketing sales channels.
Thank you for your feedback,
We understand you are trying to import ebay products into Shopify, sadly this is not what our app is designed to do.
We push your products from Shopify to ebay and it is very successful with thousands of merchants.
Within the app there are product dimension fields. Please reach out and allow us to show you.
Nikki
App keeps syncing prices of my Shopify listings with the my Etsy listings, even though the sync options are set to "web". Gave up and uninstalled after it done it for the third time.
I don't understand how Shopify allows so much crap of App and Shopify looks now like a scam room, having its partners that nothing benefits us small businesses right now I will look for another platform
Thanks for your feedback,
We can see from the interaction with the support team you are looking for an app that will auto replenish inventory from cancelled orders.
Cancellations can be for a number of reasons that can be impacted by stock levels, hence this is not currently available with our app.
However we are always considering new and different options on our roadmap.
Nikki
It does not respect inventory rules or quantity. I keep getting orders for items that have been sold out or that are in locations that do not support online store selling. I have tried getting a solution from their support team and have waited for 3 months for a solution and they have stopped replying to me. I am a software engineer and understand why the inventory system is failing, and have explained to them in detail the use cases how to fix this. They have yet to get back to me since January. @Shopify can you find a better partner to fulfill marketplace connections or develop it yourselves?
Thanks for your feedback,
We agree the timing has not been as expected and have reached out for new examples of this issue. We kindly await your response.
Nikki
100% trash, does not work even after I generate new Walmart client ID and client secret. Called support and is no help either.
Thanks for your feedback,
We understand you are experiencing account issues with Amazon and Walmart, we are available anytime, and have reached out to further discuss your concerns.
We would be grateful for the opportunity to do so,
Nikki
This is a major issue, the app brings orders that have been fulfilled already back again like new just because eBay updates something the app will import a duplicate showing it's a new order after you fulfilled the order already.
It was working perfectly fine until they changed us to a new plan without notice or authorization. Now they say we have outstanding charges and ended up closing our account due to that.
Now we have unhappy customers because of delays this has caused.
Find a different app. People at this one are shady.
Thanks for your feedback,
We have reached out directly to explain the circumstances of the situation. Your account is working as expected, please reach out if this is not the case.
Nikki