Shopify Marketplace Connect

The customer service is exceptionally friendly and quick. Absolutely top-notch!

App non molto performante ma è gratuita e tutto sommato funziona bene.
L'assistenza invece è eccellente, pronta ad intervenire e a risolvere problemi.

Every time I contact Marketplace Connect support, they answer my questions and help me get my issue resolved pretty quickly. Great resource for newbies like me!

Aron WAS AWESOME!!!!!!!

Carlo was the best person I've ever talked to! Every other rep has been very difficult to talk to, not understanding my issues. Carlo was patient, took his time to help, and finally solved our problems after months of being on support chats. THANK YOU so much!!!!

easy to integrate and more importantly they have an excellent customer service.

DO NOT USE THIS APP. We have had constant issues with this app and most recently with orders pulling through with a zero value on eBay and Amazon. Their support team have been absolutley awful and unhelpful. After contacting their support I was reassuraed the issue would be escalated but the support team have now just stopped resonding to me. After contacting support again I was told there was nothing they could do and I would have to wait (even through they've stopped responding to me) after then immediatley ending the chat. This has become a major accounting and shipping issue! Where international orders have a zero value for the shipping, it means we have to manually enter a value in our shipping software in order to ship out orders. It has further caused a significant accounting problem as Shopify is reporting a zero value for the orders meaning it's severely affecting all of our reporting and margins. If you want a smooth and easy process for your eBay and Amazon orders I would strongly recommend that you do not use this app!!

App was working great, then they changed something forcing it to now send Walmart orders to Shopify with sale tax. According to their knowledge base and all documentation, it should not do this, because Walmart collects and pays tax.

So we are now stuck doing manual adjustments for tax on every order to ensure we don't double pay tax. The app has become unusable.

Tier 1 chat support acknowledge the bug but then moved to email where the dev team was going to work on resolution. However, decided not to do anything about it. They won't say anything more than "This is how it works" and wont escalate or assist in any way.

Support is simply ignoring the bug that they know exists.

We're trying to find a 3rd party app that will work. This doesn't!

Uno de los puntos más destacados es el soporte técnico. La atención es notablemente rápida y eficiente. El equipo de soporte no solo es veloz en responder, sino que se esfuerza en ofrecer una atención personalizada, guiando a los usuarios paso a paso.

Aunque la curva de aprendizaje puede ser un desafío, una vez que te adaptas, el sistema se vuelve intuitivo y valioso para manejar la tienda en varios canales de manera organizada. Esto es algo que muchos usuarios valoran con el tiempo, ya que ahorra mucho trabajo manual en la gestión de inventario, precios y pedidos.

Adrian gave kind and full support. I satisfied it!