Shopify Marketplace Connect

Update 3/18/2024:
Absolutely No Support. App is not functioning and they won't work to find out why. Please see the following 'support":

02:31:08) Lou : Anything else I may help you?
(02:33:24) Julia Patrick: What is wrong with you
(02:33:42) Julia Patrick: I showed you the photo is larger than 1000 pixels
(02:34:45) Julia Patrick: you have not "helped"
(02:35:15) Lou : We base our information on the recommendation of eBay itself.
(02:35:41) Julia Patrick: in other words ebay does not like your program and you are unwilling to figure out why
(02:35:51) Lou : I clearly saw that from your screenshot you showed more than enough for the image requirement. Which is good.
(02:36:25) Julia Patrick: If the issue is not the 1000 pixels but you persist to regurgitate rather than find out how you can fix your program...well that makes your app a fraud
(02:36:40) Lou : But the app only reads the error from eBay. If you don't find our information true. You can try to ask assistance from eBay seller support.
(02:37:02) Julia Patrick: NO you should find out from seller support
(02:37:06) Lou : And try to ask them directly why they are returning the errors.
(02:37:09) Julia Patrick: it is not me... it is you!
(02:37:15) Lou : That's out of my scope
(02:37:19) Julia Patrick: you are being lazy
(02:37:26) Julia Patrick: and fraudulent
(02:37:38) Julia Patrick: and I am going to report your company to the FTC
(02:37:46) Julia Patrick: out of your scope
(02:37:51) Julia Patrick: what a copout!
(02:38:13) Julia Patrick: I am paying for a service and not getting a service
(02:38:20) Julia Patrick: I can not list any new items
(02:38:22) Julia Patrick: !!!
(02:38:35) Lou : Since this is no longer a good conversation and already made my recommendations. I'll end the chat now. Should you need further assistance chat or email us. Bye for now.

Nothing but problems. Over a week and still nothing back from support on my issues with Walmart. There is clearly something wrong and with no visibility to logs it is near impossible to troubleshoot. Every answer back is check with Walmart or looks good on our side when there are clear problems. Setting up new API calls generates duplicate orders in codisto which clutter up the order page and make it near impossible to use the product. Nobody will reach out to fix the product.

Still waiting for a fix for walmart pre-owned condition. I have to setup walmart by hand and totally bypass the app to keep video games in sync. Walmart has come out with a new spec but this does not seem to be implemented on the app. It is really disappointing to say the least 5 months and no resolution at all.

7-21-2024 Update: Still not working for Walmart.

The content API isn't working with Google. This stopped working in June of 2022. As of today, September 2022, they still cannot correct the problem for me so none of my products are showing on Google. All I get is lip service! If you have other options, don't get involved with this company

Didn't work for me.

1- Product linking was inaccurate more often than not. This was the case, even though I only linked such products marked with 'high confidence'. Orders with wrongly linked products could not be altered.

2- Repeat customers were not recognized due to alternate naming and I had to manually link such customers each time.

3- Fulfillment would not translate back into the eBay platform.

The App might work for you if you are setting up a new store and intend to push the products to various platforms.

For me, this App has created more problems for me than it solved. Support seemed not keen. So I deleted the App on my part, hoping that this will solve my problems. Particularly disappointed.

Spent 2 hours on chat to find out why the app dropped my prices on ebay without me making any changes to the settings, consequently I am out of pocket by about 250 euros due to sales taking place at the reduced prices. And they say they cannot see why it happened but it must be beacuse I instructed the app to do it, when I had not even been on the app.

We really wanted to use this app for managing Amazon, Walmart etc, however unfortunately, despite our best efforts to configure this app properly and to reach out to Support a few times by chat, email etc, there has been no response and this app did not work for us. We wanted this to work and got commitments for a zoom walkthrough etc, however, no one ever returned our messages or emails and the interface and functionality really aren't where it needs to be.

Attention Etsy sellers! We advise you to avoid using this application, especially if you have a large Etsy catalog. It is important to note that this application does not fully integrate your Shopify store into Etsy. If you already have Etsy listings, this application will erase information that is not mapped, which can lead to the suspension of your Etsy store. Unfortunately, there is currently no solution to fix this issue. Therefore, we recommend using an alternative solution to avoid having to manually rebuild all your Etsy listings.

Was always buggy and slow (as Codisto) but now its moved to Marketplace Connect the App is just awful and we have uninstalled as its just unusable.

UPDATE October 11, 2024:
DO NOT USE FOR AMAZON. YOU WILL REGRET IT! I have been using this app for a while, and I understand how it works pretty well. It's the most inconsistent piece of junk I have used. I cannot believe it's owned by Shopify. Here's why:

1. It's an absolute nightmare to list product with variations on Amazon. Items frequently get listed wrong with variations all split up for no apparent reason. I can have several items in the same category with the EXACT SAME settings, and not all of them get listed correctly. It's an inconsistency nightmare of having to remove offers from Amazon, delete ASINS, and re-list over and over until it works.

2. Inventory does not get synced when an order is created, only when it is fulfilled. That means if multiple sales come in a short span of time before you actually fulfill them, your stock will be out of wack and you will oversell.

UPDATE 11/24/24: A bug in the program has erased all the Amazon product category mapping/settings out of nowhere that I spent a lot of time customizing, affecting all my listings that has been previously working. Still the same bug from my previous update.

UPDATE 11/20/23: It's been several days since a bug in the program that affects apparel products has caused all of my listings disconnect. None of my Amazon listings work.

REVIEW: Powerful app, great customer support, but very difficult to use and full of bugs that break the app and cost you hours.

I was very excited about using this app to list my clothing products on Amazon. Sometimes this has worked well, but the problem is how difficult it is to use and all the bugs that keep popping up breaking things. When trying to list, there is a lot of hidden information about fields the app doesn't tell you about. You are not really guided on what fields are required, what fields are hidden or visible between the single and bulk edit mode. It’s impossible to list without the help of customer support, but they are there to help you and do a good job.

Since Shopify has taken this over, they've destroyed the app and any work you've previously done. I had all of my settings correct and everything was working fine for months without touching it.

When Shopify took this over, here's a few things that have happened.

- It disconnected from Amazon without notifying me. Meaning that no orders were flowing causing late shipments. I almost lost my Amazon store over this.
- All of my settings were changed. So all of my custom titles, descriptions, etc. on Amazon were wiped out and overwritten with what's on Shopify.
- My rankings fell out of the sky because of the second bullet point.
- The app just stopped working and loading. It's like their API to pull in the information just broke.

The developers working on this are destroying people's stores.