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Extremely happy with the app, I've finally been able to have products available in store as well as ebay. I'll be transitioning all my ebay inventory to be store inclusive as well. And everyone at Codisto have been super helpful each time I've sent in a request. Money well spent for anyone with an active ebay store.
great service and support as someone that is new to e-commerce. I was struggling to locate a few of the settings such as shipping cost and the live chat support was truly great!
Thanks for your review!
Welcome to e-commerce :) A whole new world, glad our support team were on hand to help you with your queries. Please reach out anytime!
Nikki
App used to replace the legacy Shopify Ebay App.
My initial questions were answered quick and correctly and when an issue arrised (missing item specifics) the team was resolving this too.
Support is available all times and very helpful.
I've been using this app for a couple of months now. It was easy to setup, and any questions I had were answered by support very quickly, even on a Saturday, which was very impressive. I use it to connect eBay and Amazon with my Shopify store. Stock is kept in sync across all platforms and my orders all come into Shopify for easy processing. A great app, if you need to do this in your store.
As a merchant focusing on the German market, I found this app fundamentally unusable due to its severe limitations around tax handling. The platform from which it imports data (Etsy) does not include sales tax in its transaction reports, yet it collects the tax. This presents a significant issue for German merchants who are legally required to itemize sales tax on invoices. Unfortunately, this app lacks the functionality to import orders from Etsy to Shopify with a customizable tax rate, rendering it ineffective for managing financial compliance within the EU.
The lack of attention to such a crucial aspect for European Union merchants is disappointing. Given the EU's complexity and strict tax regulations, this oversight can cause significant operational and legal challenges for merchants in the region. It's a glaring gap that cannot be overlooked, as compliance with tax regulations is not optional but a mandatory aspect of conducting business within the EU.
While I understand the world is vast, and there are markets outside the EU, it's disheartening to see the developers overlook such a significant market segment. The EU may not be the largest market globally, but it's a critical one, with stringent regulations that cannot be ignored. This oversight limits the app's usability for a significant number of merchants who would otherwise benefit from its features.
To the developers, I urge a reconsideration of the app's features to accommodate the needs of EU merchants, especially those in Germany. Addressing this issue not only expands your app's market reach but also demonstrates a commitment to supporting businesses in navigating the complex tax landscapes of their respective countries.
Thanks for your feedback,
We understand this frustration and we do have this on our roadmap.
Nikki
"Amazing support! 5 stars ⭐⭐⭐⭐⭐" "Amazing support! 5 stars ⭐⭐⭐⭐⭐"
"Amazing support! 5 stars ⭐⭐⭐⭐⭐" "Amazing support! 5 stars ⭐⭐⭐⭐⭐"
Wow! Thanks for your review!
I think you have said it all - 5 stars to our support team! :) Please reach out anytime, the team is available 24/7.
Nikki
Great customer service, Joy V was very professional and help me to resolve my problem, thank you very much.
Thanks for your review!
Joy will be thrilled 😎 Our support team is available 24/7, please reach out anytime!
Nikki
I am very pleased with this company/app. Had some issues that all ended up being user errors. I reached out through email and got a response right away and was on a meeting the next day. They were very helpful and spent a lot of time with me making sure all of my concerns were addressed. I would highly recommend this app!!
Thanks for your review!
Your recommendation is so important to us - thanks!
Glad we could address all of your concerns and quickly:) Please reach out anytime!
Nikki
Fantastic app and saves so much time! Excellent customer service too. Thank you so much for this service!!
Thanks for your review!
We appreciate "Fantastic app and excellent Customer Support" 😁 You are very welcome and please reach out anytime!
Nikki
This app is very dangerous....i ve had my ebay acount for about 10 years.. and i have a 100% feedback and customer review.. with 5 stars..as soon as i added this app .. ebay suspended my acount. I lost thousands in sales.. this app is dangerous and the people who created it are liars and crooks. And the only reason i put one star for this app is because you cant submit your review without picking a star... do you see how crooked they are.. they deserve -10 stars.
Our app does not cause suspension of eBay accounts. We would not be able to run a business if this was the case. We have direct communication with eBay who inform us that their Trust and Safety team had some concerns with your account. They have reached out to you by phone (no answer) and email. Once you respond they will review your account suspension.
In the meantime, we ask that you amend or remove this review as it unfairly impacts our rating and inadvertently causes potential damage to other sellers looking to solve their multichannel problems.