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0 not option: Walmart integration broken, support useless The core of this product is to sync inventory/orders, well it cant do that for their Walmart integration. It does not work. You will not find information anywhere about this major issue unless you install the app, spend 2 days configuring and then open a ticket. Then they tell you, yea thats broken... Any reputable company/product would be responsible and notify users/customers there is an issue. How this app got so many 5 star reviews is amazing, seems suspicious.
Thank you for your feedback,
We accept there was an issue, this was raised with our development team and has now been resolved. This had not been reported by other users and therefore we were not aware of it. We do hope your continued use of our app will help change your view in the future. Please reach out anytime.
Nikki
Incorrect inventory quantity on amazon leading to orders i cant fullfil plus it costed around 80$ in ebay insertion fees after i uninstalled it. My opinion it doesnt work properly
Thank you for leaving a review. We are sorry you were left with the impression that the app was not working properly. The app only acted on the settings that were user driven.
The problem with your Amazon quantity was that you had set quantity to be 'Fixed=1' as opposed to using your Shopify quantity.
Codisto cannot create eBay listings (and cause related insertion fees where you don't have an eBay store subscription) when the app is not installed. All listings were created during the two occasions when you had the app installed.
Whilst it is rare for us to receive comments like yours, we are always looking to improve our in app messaging and user experience and will take your comments on board when developing improvements to how merchants can view their settings.
Support is very friendly but will not take any responsibility for any error. All the faults are users. This app is not capable to create proper ASIN, and it is not the fault of this App this is something user is doing mistake to upload the product.
Thank you for leaving a review. We're sorry that you experienced problems with the app. But as mentioned via support, Amazon doesn't allow ASINs to be created if your GTIN (UPC/EAN) data in Shopify isn't in the correct format. For existing listings, Amazon will return the corresponding ASINs from matched GTINs in the Amazon catalog - Codisto does not control the GTIN/ASIN link - that is controlled by Amazon.
Support is useless, this app wont even let you pick a subscription. We are trying to give Codisto money and they dont seem to want it.
i am trying the App in 3 different shops for Amazon, Ebay and Google.
Never i spent such a lot of time try to eliminate Errors. The Support very friendly and helpful, but the rest is a disaster
Thanks for your feedback,
We are working with you to resolve your issues, many of which are category, branding, and variation theme. We continue to update you on the progress of these issues. We appreciate your patience.
Nikki
The customer support is really horrible, you better live midnight to receive their email back. No instant feedback, anything wrong happened you just wait. And email explaining is horrible, not helpful at all. By the way, the UI Design of your interface is horrible. I am switching and your competitor has WhatsApp and skype live chatting support, your competitor is way better doing than yours. Cheers and please improve in the future, make money and hire someone to re-design your interface. Please!
We're sorry you experienced poor support. This is very rare based on most of our other reviews. The comments on our interface are acknowledged but again at odds with the majority of feedback we receive.
Nice premise, but this app fails to perform basic features like sending only FBM orders to Shopify and requires a hack to keep Amazon sellers from violating Amazon TOC on communication. I really wish it had worked, but Support could not resolve the FBA orders being created randomly in Shopify. After a lot of effort to set up and configure, it is back to searching for a solution that works as advertised.
Unable to cancel the app. Causing issues with my Amazon inventory. Does strange things and does not update quantities. Inventory is in tatters now.
Additionally, the developers at the Codisto LINQ accessed our Amazon account after we had finally managed to delete the app so please ensure you Revoke Access on Amazon permissions once after the App is deleted.
Thank you for leaving a review. We're sorry you experienced issues with the app. However, the app can always be cancelled and uninstalled and the problems you were facing with inventory would have been explained if you had contacted us via support prior to uninstalling. As you can see from the other reviews, many businesses rely on Codisto for catalog, price, inventory and order sync with Amazon/eBay all over the world.
I installed this app to connect with Amazon.au on my recently launched Shopify store (switched over from Neto) and had no end of trouble. Only about 20 of my 600+ products were successfully synchronizing (all orders were synchronising properly) - so it was clear that the app was connecting to Amazon but Codisto could not work out why the other products weren't synching. I had previously listed to Amazon via my previous Neto store without a problem so all my product data in Shopify and my products in my Amazon account are fine (GTIN, images, pricing etc). Numerous email exchanges with tech support only produced progressively less realistic solutions to solve the problem, culminating in Codisto saying "everything looks fine at our end so there isn't a problem". Which is obviously not the case. Some of the suggestions were to change things in my product data for things that are not even used by Amazon to synchronise listings or were fine when it was Neto talking to Amazon but didn't work when it was Codisto talking to Amazon. Yesterday I deleted the app and installed a competitor's app which works perfectly. A couple of minutes updating settings and within half an hour all my products were successfully synched with Amazon. This shows that the problem was not with my products and not with Amazon - it is clearly a problem with Codisto but they refused to acknowledge it (or their tech support people are insufficiently experienced to resolve the issues they are employed to resolve). I can't fault the tech support people for their efforts to solve the issue but there is clearly something wrong with the software and their training to identify why some items were synching and most weren't (and all my products are the same brand/product type/Amazon category etc so it's not as though my problems were due to variations in what I am listing to Amazon). As a final note, Codisto really needs to install a text chat system or phone clients to talk through the problem in real-time. It is very hard to troubleshoot issues like this via email. (additional comment in response to Codisto reply) Given my products all synched properly previously with Neto and then later with an alternative Shopify app, then there is clearly something wrong with your software. To claim you are confident there is nothing wrong just sums up the problems with your service. Your customer service team is poorly trained and unwilling to acknowledge there was a problem.
Thank you for your review but we are confident there is nothing wrong with our sync. If there is a failing here it is that our customer service team didn't escalate the issue to our tech team fast enough for us to investigate and explain what was required for you to get the result you were looking for. We are still happy to look into this and resolve whatever the issue is you are experiencing but since you have uninstalled this isn't currently possible. Please reach out via support directly if you wish us to explore further.
doesnt work good , too slow , requires a lot of fields that are already on Shopify to be filled manually , doesnt respond , in general not good
Thank you for your feedback,
We do not feel this is in line with other feedback we have received.
We have reached out to you to no avail and there are no support tickets created by you?
We would welcome the opportunity to resolve your issues and guide you through the process. Our Support team is available 24/7. I have also reached out to you directly,
Nikki