Shopify Marketplace Connect

This app is not ready for prime-time ..seems like it's been rushed to release to cover for the fact that the Walmart-Shopify app is going away. The good news is that it is cheap (so far) and you can choose which listings to "enable". I'm just using it for Order management as I have zero faith it will work for listing or inventory management. Seems to me that they are just trying to do a copy/paste on what might have worked with Amazon. Documentation not updated for Walmart. Here are my other commments:
Can't handle marketplace cancellations ..won't backflush to marketplace cancelled order. Has no import/export capability - have to use their "grid" which doesn't allow you to sort or filter on anything meaningful. Can't easily map when you have hundreds of listings ..can't get rid of Amazon connector screen (I don't want to sync with Amazon - get rid of the pop-up screen that shows up every 10 seconds) I could go on ..but it is cheap so I'll take it for now BUT PLEASE MAKE SOME IMPROVEMENTS and I will be happy to raise my rating.

I used this App to sync my Shopify store to Amazon. It was a bit daunting at first but the support staff were amazing. Walked me through each step and once you know how it's done, you realise that it's actually quite simple. Would highly recommend this App.

very good CS, works 24/7, every time we got question, they are there. we transfered from ebay shopify app to this, smooth transition. We would recommend this team to others. Thank you.

I'm changing my review. After many back and forwards with eBay and with the help of Market place connect support team we managed to get the eBay account live, it was far from easy however.

The issue was it was a new eBay account with only a couple of products being listed before. After installing the app I was trying to send up 50 products, this instantly flagged the account and it was closed with no recourse. So my advise would be to use this app with an established account not a new one, as, actually, it is a very powerful tool, so take it easy build the ebay business a little and then gently use the app by sending a few listings and making sure to use where possible the correct categories.

The App- it is very intuitive and works fine, listing up to both amazon and ebay with ease, syncing stock and prices effortlessly.

Support, Harryl in particular has been super helpful, they are on it to help resolve issues, long may it last.

Frustration points are related to amazon and eBay and how they operate their categories, for eBay the correct catagories do not always allow variations. Amazon sending up new product that has never been listed before, it can take some time to work through them so be prepared to spend some time on this.

I would recommend this app and the suport, however, be aware you will need to invest some quality time to learn it and get it right or there is a risk (especially with market place new accounts).

-- Original Review --

BE AWARE! This app has caused my eBay account to be permanently suspended for breaching eBay policies!

There were no issues at all until I used this app, at first i got a restriction 2 hours after using the app, got the account live again, waited 24 hours then used the app again to re-list the suspended items then 2 hours later I got my account permanently suspended. I am now in a fight with eBay to get the account back again.

This has cost me a crazy amount of time and money.

Hopefully someone will respond from the app, but there is something in the sync that is triggering eBay to automatically close seller account. NOTE my eBay account is newish but be very careful.

> On the plus side it is very easy to use and lists items in seconds.

-- End Original Review --

I encountered several issues that have been languishing that all users of this app need to know about. Let's start with the complete falsehood in this August 2023 video announcing this app - https://youtu.be/Cb7z3jGUUZY. This app is not 'real-time' as mentioned in the video. It has an internal scheduled push/pull data mechanism, which can leave your FBM fulfilled orders as 'late shipped' due to data not being sent back to Amazon on time.

Reported and unresolved issues with the Amazon connection
1 - Using MCF fulfillment requires you to import all orders (FBA and FBM). This is an issue as the FBA orders imported into Shopify are unnecessary, but the feature is mutually exclusive. If you enable the Only FBM orders are imported option, the MCF is disabled.

2 - MCF orders require manually requesting fulfillment. You have been forewarned that there is no automation for this process within the app (but you may be able to automate it with an additional app, that I do not know.)

3 - MCF orders fail to pass to Amazon for fulfillment and products assigned to MCF inventory fail to show in the MCF enrolment page. Perhaps these two issues are linked, but I have not heard back from Shopify support yet.

Reported issues with the Walmart connection
1 - Upon migrating from the Walmart Connection that is slated for removal on 10/1/2023, you encounter duplicate orders pulled from Walmart, even though they are completed and shipped. I was able to catch these in time to stop a second fulfillment, but it was a hassle. You have been forewarned.

2 - All Walmart orders are loaded without the customer-selected shipping option, only 'DELIVERY' is in the shipping option. So, if you offer Expedited shipping options on Walmart, you may want to map 'DELIVERY' to an expedited shipping level (which means all standard shipping goes out 'Expedited'). Again, I have reported this to Support, but no solution yet.

I was a user of the Amazon by Codisto app previously and these issues did not exist in that app, which was a surprise to me when I encountered these regressions in functionality and failure of support to effect resolutions.

I suggest you use this app at your own risk. If Akshay Patil at Shopify wants to connect, email me and I can provide additional details for him to assist his team in resolving these issues and make this app all he claims it is in the video linked above.

i am trying the App in 3 different shops for Amazon, Ebay and Google.
Never i spent such a lot of time try to eliminate Errors. The Support very friendly and helpful, but the rest is a disaster

Russ assisted me and there were an absolute star. They went above and beyond to correct the mistakes I was making and helped me understand the process a lot better. 10/10 will recommend

Great customer support, but there are a ton of things that I asked that they could not provide an answer to. For example, if u have an error on one of your listings, it doesn't say which field isn't correct or what u need to fix exactly. Then on the Amazon side, a product with an error would show up as active on Amazon, so there are definitely some bugs, and customer service doesn't know the answer to most of the questions I asked. The new UI looks good tho :)

I have switched to Codisto from the original Ebay app thats being discontinued. Had some issues getting my head around the initial linking of my original ads. But the Live Chat has been brilliant, someone has been available instantly and have sorted my issues out no worries. Simple to use once you know what everything does. My Ebay ads look a lot more professional with their template as well.

Amazing Customer Service, it took 3 seconds from Mariel R , to respond to me and provide an instant check-up to follow up with my issue , by far the best eBay/Walmart importing system , there is no competition it is a no brainer to choose them over any other app , it is simply a must if you want a quick customer service,