Shopify Marketplace Connect

Support is useless, this app wont even let you pick a subscription. We are trying to give Codisto money and they dont seem to want it.

i am trying the App in 3 different shops for Amazon, Ebay and Google.
Never i spent such a lot of time try to eliminate Errors. The Support very friendly and helpful, but the rest is a disaster

I have been given either untrue or false information on at least 8-10 occasions by various team members regarding my listings being uploaded to wal-mart.com. It seems that the vast majority of team members here either tell you what you want to hear and are either clueless as to what they are doing or just don't care. I will update this if this changes.

I encountered several issues that have been languishing that all users of this app need to know about. Let's start with the complete falsehood in this August 2023 video announcing this app - https://youtu.be/Cb7z3jGUUZY. This app is not 'real-time' as mentioned in the video. It has an internal scheduled push/pull data mechanism, which can leave your FBM fulfilled orders as 'late shipped' due to data not being sent back to Amazon on time.

Reported and unresolved issues with the Amazon connection
1 - Using MCF fulfillment requires you to import all orders (FBA and FBM). This is an issue as the FBA orders imported into Shopify are unnecessary, but the feature is mutually exclusive. If you enable the Only FBM orders are imported option, the MCF is disabled.

2 - MCF orders require manually requesting fulfillment. You have been forewarned that there is no automation for this process within the app (but you may be able to automate it with an additional app, that I do not know.)

3 - MCF orders fail to pass to Amazon for fulfillment and products assigned to MCF inventory fail to show in the MCF enrolment page. Perhaps these two issues are linked, but I have not heard back from Shopify support yet.

Reported issues with the Walmart connection
1 - Upon migrating from the Walmart Connection that is slated for removal on 10/1/2023, you encounter duplicate orders pulled from Walmart, even though they are completed and shipped. I was able to catch these in time to stop a second fulfillment, but it was a hassle. You have been forewarned.

2 - All Walmart orders are loaded without the customer-selected shipping option, only 'DELIVERY' is in the shipping option. So, if you offer Expedited shipping options on Walmart, you may want to map 'DELIVERY' to an expedited shipping level (which means all standard shipping goes out 'Expedited'). Again, I have reported this to Support, but no solution yet.

I was a user of the Amazon by Codisto app previously and these issues did not exist in that app, which was a surprise to me when I encountered these regressions in functionality and failure of support to effect resolutions.

I suggest you use this app at your own risk. If Akshay Patil at Shopify wants to connect, email me and I can provide additional details for him to assist his team in resolving these issues and make this app all he claims it is in the video linked above.

The customer support is really horrible, you better live midnight to receive their email back. No instant feedback, anything wrong happened you just wait. And email explaining is horrible, not helpful at all. By the way, the UI Design of your interface is horrible. I am switching and your competitor has WhatsApp and skype live chatting support, your competitor is way better doing than yours. Cheers and please improve in the future, make money and hire someone to re-design your interface. Please!

Nice premise, but this app fails to perform basic features like sending only FBM orders to Shopify and requires a hack to keep Amazon sellers from violating Amazon TOC on communication. I really wish it had worked, but Support could not resolve the FBA orders being created randomly in Shopify. After a lot of effort to set up and configure, it is back to searching for a solution that works as advertised.

HI
we cannot get any help from shopify or codisto .
codisto app was working when it own by amazon .
you could help .
now as shop owner i cannot even add new items to amazon.

This app did not work. After troubleshooting for a week with multiple support agents, we weren't able to get the inventory to send over to Walmart Seller account. Also, you can't have different images over on Walmart from your Shopify images. I really wanted this app to work, but might need to go back to Sellbrite.

My products do not exist in Amazon, it is assumed that new ASINs must be created, now I get this error: include the following attributes: product_type. Feed ID: 0. For more troubleshooting help, see
  the support does not look how to solve it, nor do they look at the emails that I have sent, calling Amazon repeatedly to tell me what is the problem of this application ... if it keeps giving me errors they will block my account ... if you put a negative comment they call you to take it away, but they do not look at what happens or explain anything to you

I installed this app to connect with Amazon.au on my recently launched Shopify store (switched over from Neto) and had no end of trouble. Only about 20 of my 600+ products were successfully synchronizing (all orders were synchronising properly) - so it was clear that the app was connecting to Amazon but Codisto could not work out why the other products weren't synching. I had previously listed to Amazon via my previous Neto store without a problem so all my product data in Shopify and my products in my Amazon account are fine (GTIN, images, pricing etc). Numerous email exchanges with tech support only produced progressively less realistic solutions to solve the problem, culminating in Codisto saying "everything looks fine at our end so there isn't a problem". Which is obviously not the case. Some of the suggestions were to change things in my product data for things that are not even used by Amazon to synchronise listings or were fine when it was Neto talking to Amazon but didn't work when it was Codisto talking to Amazon. Yesterday I deleted the app and installed a competitor's app which works perfectly. A couple of minutes updating settings and within half an hour all my products were successfully synched with Amazon. This shows that the problem was not with my products and not with Amazon - it is clearly a problem with Codisto but they refused to acknowledge it (or their tech support people are insufficiently experienced to resolve the issues they are employed to resolve). I can't fault the tech support people for their efforts to solve the issue but there is clearly something wrong with the software and their training to identify why some items were synching and most weren't (and all my products are the same brand/product type/Amazon category etc so it's not as though my problems were due to variations in what I am listing to Amazon). As a final note, Codisto really needs to install a text chat system or phone clients to talk through the problem in real-time. It is very hard to troubleshoot issues like this via email. (additional comment in response to Codisto reply) Given my products all synched properly previously with Neto and then later with an alternative Shopify app, then there is clearly something wrong with your software. To claim you are confident there is nothing wrong just sums up the problems with your service. Your customer service team is poorly trained and unwilling to acknowledge there was a problem.