Shopify Marketplace Connect

I need to urgently address the appalling experience we've had with Shopify Marketplace Connect. If we could rate it with negative stars, we would, given the severe and persistent issues we've faced for over 60 days. Despite sending pictures as requested and reaching out for crucial support, the app has proven to be a travesty for any business owner relying on it.

Adding to our frustration, when Amazon.com sought a conversation with a developer from Shopify Marketplace Connect to address our concerns, the support team failed to facilitate this essential dialogue.

This starkly contrasts with our experience with Amazon support, which has been more proactive and willing to escalate our issue to their development team. The lack of progress in resolving this critical problem, despite having over 25 feedback emails detailing our support chat conversations, is nothing short of a business owner's nightmare. Listing our products on Amazon.com remains an unmet challenge, and Shopify Marketplace Connect has become more of a hindrance than an asset.

We're not seeking a plea; we demand an immediate fix. The current state of Shopify Marketplace Connect is unacceptable for any business owner relying on its functionality. Please allow us to post attachments and emails to illustrate the urgency and severity of the problem.
Your swift and decisive action in resolving these issues is imperative to salvage the credibility of Shopify Marketplace Connect for businesses like ours.

Complete Garbage for Ebay, very little documentation, descriptions and images get overwritten by Shopify description and images. Very buggy with virtually no support. Shopify support does not help you, yo have to email marketplace connect and they take at least 1 week to answer an email IF they even respond. For Amazon it works great. For Ebay it is complete trash. Wasted 4 days of my life with this mess of an app!

After working with many apps for years on Shopify for marketplaces, I can award this app for the MOST RELAXED ONE ever! For real, you know we have been fufilling the orders from our side on Shopify, then as we are cancelled/suspended due to NOT SHIPPING ORDERS.

Thanks to these guys as they say "SLOW API OF WALMART" has not been retrieving our tracking numbers to Walmart, it is really funny when they are the ONLY APP THAT HAS THIS ISSUE!

Anyways, I don't recommend this app. It is cheap though with all the marketplaces etc, I wouldn't call the app worst one, but they're not on the brighest side either.

UPDATE: After 3 weeks of asking for the fix of the order syncing, they are still telling us their "developers" are working on the problem. They, again, tell us that there is still a complexity of the Walmart API.

We've been told that our problem is "high priority", but as we understand from this 3 weeks is not that long a time.

Also we asked their log to send Walmart/submit a ticket, because we've been told before the problem is "slow Walmart API", yet this request not answered yet.

This app dont running very performant, the support is horrible. All imports are not correct, and only random correct. If you contact the support you get only ***** answers what are not related to the issue.

Disappointing . Glitchy with Walmart AND eBay. They should add custom app support or official BackMarket support for order management.

I have to say the app does its job and the support team is there to help, however their instructions were very harmful for our business.
We asked two different times to two different support people if the application would respect the FREE LIMIT from ebay, so we could simply activate all items and let them sync.
They said yes not one, but twice. But a week later we encounter a 40€ payment and a 50€ payment from ebay. The limit was surpassed.
I believe not having the option to agree to surpass this free limit is a big hole on the implementation, and the terrible understanding of the support team was a tremendous let down for us.
i would greatly recommend not trusting their recommendations.
they also didnt take acountability from their mistake.

USELESS! Etsy orders are imported with WRONG price for the discount, it just uses a random discount number instead of the actual discount number that was given on Etsy for every order.

I've contacted their customer support over a month ago and they keep on ignoring me and say they are working on it.
This addon is completely useless if it's importing wrong order prices.

FIX THIS ISSUE AND STOP IGNORING ME

Not sure its worth it. Doesn't map fields with Etsy, so some of them don't get imported, others get imported wrong.
I'm not sure this was worth trying out.

avoid this app. It imports the wrong tax % on every order and messes up your whole accounting or profit.

The journey of listing on Amazon has presented its fair share of challenges. Recalling my experience with the earlier iteration of this application, formerly known as Codisto, which I utilized a few years ago to synchronize my secondary store with Amazon and eBay, the initial setup was remarkably user-friendly. The Codisto team, in that version, efficiently handled the configuration for my store, simplifying the entire process. The convenience of a straightforward setup, coupled with a manageable monthly fee, made for a seamless experience. Their proactive assistance during the platform setup was genuinely valued.

However, in the current version, the hands-on assistance that was once available has been replaced by a redirection to an extensive documentation resource. This transition places a higher demand on users to possess an advanced level of expertise to navigate and execute the setup successfully. Notably, the product listings exhibit notable shortcomings, including missing product photos and variants that fail to sync appropriately. This results in a confusing array of mixed-up images, where pictures from one item may mistakenly appear in an entirely unrelated product listing—such as finding ring images in a cushion listing, creating a perplexing and less-than-ideal situation.

Despite persistent efforts to understand and resolve these issues, the support received for other concerns has proven less fruitful. It appears that the support team may not be actively seeking new users, potentially hindering a smoother onboarding process. A more collaborative approach from the support team, providing assistance with the setup, could significantly contribute to user satisfaction and overall business success. Streamlining the setup process has the potential to increase user adoption, fostering a more prosperous ecosystem where successful businesses generate better income, ultimately leading to the app's success.