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After investigation we found out that our inventory with Amazon is not sync correctly. Contacted support and they said that they only update inventory when Shopify have quantity updated, but if order placed on Amazon directly then they don't update quantity on Shopify unless you turn on order sync as well. Now we have to process inventory count to fix quantity that wasn't updated, and it's hours of work.
Thanks for your feedback,
We want to clarify that Marketplace Connect is designed to update inventory in Shopify when there is a quantity change in Shopify itself.
For orders placed directly on Amazon, the inventory update on Shopify requires the order to be synced to your store.
The inventory decrement is triggered by the action of pushing the order to Shopify, ensuring that all sales channels are accurately updated.
We have reached out directly to further discuss.
Nikki
Wonderful app. It saves so much time. Pushing listings to eBay used to be a daunting task. We love the fact that we can have different listing templates, map attributes, and inject Metafields into listing titles for example. Keep up the good work and keep adding more marketplaces! Support is super quick to respond. We could not have asked for a better omnichannel app and great support.
Thanks very much Mark for your great support and assistance. I really appreciate you taking your time to solve my queries.
Thank you Aron for the great job you did helping me get my store connected again! You did a great job and were super fast!
Your support team is absolutely fantastic. I spoke to someone whose name starts with E (don't want to share personal info) who is *amazing* and an incredible asset to your team! I am extremely new to essentially everything shopify, and I really, really needed help on the very first day I downloaded Market Connector. She was very patient and tenacious, and spent so much time with me… and I am so grateful! She walked me through both my own user error and some actual browser errors. I can’t thank her enough, and I’ve told everyone I know about the incredible support at Shopify and Marketplace connector!
We have been using this app for around 18 months now and it has made our Amazon fulfilment simple and freed up a lot of time. Support is also great whenever we run into roadblocks.
Brilliant App opening up additional markets and increasing revenue. Carlos was amazing (and very patient) helping me get my first item listed on Ebay. Not once did he blame it on user error when it very clearly was :)
It's been over 2months Since I asked for help to get my listings synced to Amazon. It's unfortunate I wasn't able to get the help I needed and was told that this is a Self- Service app. Well, indeed. So we worked it out ourselves with some workaround and asked you guys to have my Amazon GTIN exemption enabled and you did, so thanks! Finally we were able to get our listings synced to Amazon.
I would like to thank Jeff Avila who has been there for me from the time I needed an assistance, we know he did his part and we appreciate it all. Thanks Jeff!!
I am new to Shopify Marketplace Connect. My experiences have been great! I have had the best support team helping me at anytime. I expecially want to thank, LOVELY, the person I was chatting with tonight. Not only did Lovely help me troubleshoot and resolve my issues, but Lovely also motivated me and energized me to continue pursuing my dreams of achieving success with my online hoodie business. The great thing about Lovely that I recognize is that Lovely is great with her job in supporting people. I think that it will be better if Lovely was in a higher position to teach and spread to many others. It wouldn't be good to just have Lovely continue in this one position helping individuals...when Lovely can pass along what Lovely...it must be multiplied and spread to others that I have no doubt Lovely can do. Although I would love to get support from Lovely all the time...I am not so selfish to keep Lovely to myself...Lovely must spread Lovely Ways to others...so that everyone that contacts Shopify Marketplace Connect will have the same lovely Lovely experience that I had tonight. Please include my review in Lovely's file records so that when it comes time for a performance reveiw and promotion, my review is the first thing you will see!!!
Adrian always does an awesome job when we need asistance app always works great and super easy to set up.