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I was exporting 7 of my products to my Etsy shop from my shopify store and I got in touch for some help because the process of the export was taking longer than it should.
I got in touch with 3 different advisors over a week time and they tried to help and told me me what to do and said it will work but, I could not get any success and so I tried to reach out again for help and thankfully I got Mary Grace.
Mary Grace was just amazing, professional, helpful and patient. She did her job properly.
Mary Grace notice exactly what I was saying i.e the process is taking too long which was over a week by now. Mary Grace did not do what her other work colleagues did by saying to me I must wait for the process to published.
Mary Grace grace saw it was taking long and did the necessary steps she was trained for and, that is she look on her end to see what is the issue and in no time she spotted what was wrong and solved the issue.
I just dont understand why the other 3 advisors could not see and do what Mary Grace did and, it is so frustrating to know I have to wait a week for the issue to solve. Everyday checking and looking that my products and they are all stuck on publishing and it is no fun but, a complete headache.
Mary Grace I just want to thank you so much for what you did for me. You are truly an amazing, hardworking, thoughtful and helpful person. I have no doubt you will continue to give such wonderful service.
Mary Grace has taken the time to wait for the completion to be finish and has continued to monitor the process for me and to let me know when the products are all exported.
Thank you so much for your help Joy V.
Ediline is always super helpful and always revolves all of our issues.
This is an excellent app and the customer service is very quick, effective and friendly!
My experience with this app has been absolutely awful. If you still have Codisto, DO NOT move to Marketplace connect. I moved over 5 days ago and was told the transfer would be essentially be "seamless". I haven't had any active listings on Amazon since i.e. no sales. I've been on their Livechat twice a day every day, I keep on being assured that it's with their engineering team. No fix, no timeline. NOTHING.
DO NOT TRANSFER FROM CODISTO
Excellent customer support. Issue promptly identified and solved by customer service rep
App also works very well for eBay. Thanks!
Adrian a aider à resoudre mon problème même si je ne l'ai pas bien expliqué
Shopify Marketplace Connect is a fantastic app! Setting up my marketplace connections was quick and straightforward. Like with any new app, I encountered a few initial issues, but Mariel from their customer support was incredibly helpful. Promptly addressed all my questions, ensuring I could move forward confidently knowing I was on the right track. I highly recommend Shopify Marketplace Connect by Codisto!
I use Shopify Marketplace Connect to sync my inventory to Walmart, Amazon & eBay. It has done a fantastic job updating stock quantity and pricing updates preventing any unnecessary Out-Of-Stock sales. The ability to choose which platforms to sync with different pricing options is paramount.
Works fine for ebay but not Amazon. I've been put through the wringer with this company and have been with them for 12 months so it's not a knee jerk reaction but MarketPlace Connect simply does not do what it says.
I keep being told developers are looking into it but it's not solved. I don't believe they have the technical skills because simple listings do not sync with Amazon and are stuck in publishing mode. I've waited 2 months for this to be sorted but run out of patience. I absolutely do not recommend this app for Amazon syncing.
The worst possible connector app... you think everything goes smooth and then BOOM all your listings on a marketplace get deleted and nobody at support knows what to do. There goes years and years of work. HIGHLY RECOMMEND GOING TO A DIFFERENT APP.
This app was so bad we deleted it the day after we went through 2 support chats and nobody had any clues how to help.
Thank you for your feedback,
We have reached out and requested you to re-connect so we can walk through the steps needed to resolve your issues.
Nikki