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I had a few issues with my listings and Chloe was super helpful and responsive to get things up and running quickly!
Customer support is always quick to reply.
Thank you
You can't link a metafield if it has multiple values. Kind of useless for media listings where you have edition, features, genre, style, label all needing more than one entry. The condition defaults to 'Very Good' regardless of what you enter in the field meaning you can't sell something as 'New' or 'Like New'. It pulls through irrelevant fields, e.g. CD listings have a Cassette Grading. Orders include a 99p shipping charge despite the fact I only offer free shipping.
Support are incredibly slow to respond, half answering questions so you have to keep chasing them. Not a good app.
Thanks for your review,
We would agree our initial interaction was not as smooth as we would have expected. We have since reached out in regards to multiple values, condition ID, and the shipping fee and provided solutions to all.
Nikki
I've been having issues with integrating my Shopify store across to Amazon. This app worked well to get my store across to Ebay and Google, but Amazon is a more complicated beast. Jae at Codisto has been great fixing some issues I had with SKU's and UPC's so I'll be jumping back into Shopify Marketplace to have another attempt at listing on Amazon. Thanks Jae for the help and advice.
App is filled with bugs. Forexample, the field where you are suppose to set a fixed price does not work. Many errors when enabling listing on Ebay. Furthermore, the app cannot manage currencies and VAT properly.
Once configured app works seamlessly with our 2 eBay accounts. I requested 2 minor modifications, support acted immediately to implement changes. I can highly recommend Marketplace Connect over other apps that I've tried and their support is A+
Great app and excellent support! Dom was able to help us resolve the issue very quickly and their service was great! Highly recommended!
This app did not work. After troubleshooting for a week with multiple support agents, we weren't able to get the inventory to send over to Walmart Seller account. Also, you can't have different images over on Walmart from your Shopify images. I really wanted this app to work, but might need to go back to Sellbrite.
Thanks for your feedback,
We have reached out directly to notify you of the updates made and next steps. We are available 24/7, please reach out anytime!
Nikki
Dale was incredible with working with me as I just installed the app and I am still in the early stages of familiarizing myself with the platform.
Great customer support, but there are a ton of things that I asked that they could not provide an answer to. For example, if u have an error on one of your listings, it doesn't say which field isn't correct or what u need to fix exactly. Then on the Amazon side, a product with an error would show up as active on Amazon, so there are definitely some bugs, and customer service doesn't know the answer to most of the questions I asked. The new UI looks good tho :)