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I had a really bad experience with the customer service of this marketplace connector. If you encounter an issue that's not easy to fix, you'll end up exchanging emails which is a very slow way of troubleshooting. The customer service team should call you and help you solve the problem over the phone. I've been waiting for over a week just to get a basic issue resolved because I have to wait for a response, then perform the task and send an email back to see if it worked. What should have been a 10-minute task is now taking me at least a full day. I was trying to list items on Amazon using this connector but still can't. So, I'm considering scrapping the idea of using this marketplace connector for Amazon listings altogether.
Thank you for your feedback,
We would be happy to offer an onboarding once we have a copy of the approved GTIN. Please reach out once this has been provided.
Nikki
This is a great tool for listing products in bulk. There are many different requirements to the different platform, and Codisto lays out what is required clearly, with suggestions and feedback on errors.
Great if Ebay or Amazon decide to add more requirements, and you want to do this in bulk.
If you get stuck, they have an inbuilt chat feature which is a life saver. They have never failed to resolve an issue to date.
More than happy to recommend.
Wow! Thanks for your review...
What an amazing recommendation, thank you! Yes, we are available 24/7 in app via chat and happy to walk through and resolve any issues.
Nikki
Brilliant support from Adrian who was quick to understand a complex issue and provide a long term solution. Thank you!
Support is great! They can always provide the help we ask for.
Awesome help, got my issues resolved within minutes. Thanks! Customer support was very knowledgeable
Thanks for your review!
Great to hear we could assist you "very quickly". Our support team is available 24/7 please reach out anytime!
Nikki
Great app to get all orders from different marketplaces into Shopify. Also quick and helpful support on any questions I have had.
Quick response every time looking for answers. Individuals understand exactly what they are doing. Friendly yet professional with informative helpful details.
Thanks for your review!
We’re happy our Support team has supported you promptly and professionally!
We are available 24/7. Please reach out to us anytime 🙂
Nikki
Just an amazing customer experience. I recommend this app! It simplifies our life a lot. We can manage everything from Shopify store.
Thank you for your review!
We really appreciate it and are so glad you have had an amazing experience! Thank you for your recommendation and please reach out anytime!
Nikki
I am happy with the features in the app, It is easy to use and the customer service are very responsive.
Great app but steep learning curve to use. Initially I had issues over email with support but once we did a call everything was resolved. I highly suggest setting everything up via call with Codisto right when you install it.