Shopify Marketplace Connect

Using PIMs across my career, it is nice to have a native app in Shopify that provides you with similar control of your products and how they display on top online Marketplaces. Easy setup, Marketplace syndication, and activation.

I spent a great deal of time trying to make marketplace work with Ebay...I think it should be made clear inside marketplace that an Ebay connection only works one way from Ebay to Shopify!!! Not from Shopify to an Ebay listings, this frustrating and disappointing to say the lease!

Terrible Customer Service - If you have an outage they don't fix it. Tried for 2 days couldnt list anything anywhere and there answer was our team is in Australia and they are sleeping.

We reinstalled this app in April 2026 having previously used it in 2019. Upon reinstallation the app merged our new eBay account with our defunct 2019 legacy account and published our entire product catalogue of 1,000+ products to eBay without our authorisation, including brands we are not licensed to sell on eBay, putting our seller account at risk of suspension. We had to manually emergency-end all listings ourselves.

Three weeks later, after dealing with multiple support agents who repeatedly suggested the same failed fixes, the legacy account data is still present in their system. We have also discovered that a former employee who left our business in 2020 still has active credentials stored within the app, representing a serious data security risk.

We have now been forced to file a formal complaint with the ICO regarding the unlawful retention of personal data.

The app itself may work well for new users, but if you have any history with it under a previous account or trading name, be warned that your old data is never deleted and can cause serious problems when you return.

We would not recommend this app to any business until their data retention and account management processes are significantly improved.

Marketplace Connect has been brilliant for our store. It takes all the stress out of managing listings across different marketplaces and has saved us so much time. The syncing is clean, the interface is easy to use and everything just works the way you want it to. The real standout has been the customer service team. They’re fast, friendly and genuinely go out of their way to help .

Very useful app. Although it is a bit tricky to list products on Amazon correctly, I can still successfully use it to import orders and link my items. Customer support is great; namely Joshua, who was helping me to figure out some errors and made the whole process a breeze. Thank you for the assistance.

We are experiencing a critical issue with Shopify Marketplace Connect where inventory synchronization between Shopify and eBay is not functioning reliably.

Despite multiple support requests over an extended period, we have not received a resolution timeline or effective mitigation. This creates a significant risk of overselling and directly impacts our marketplace performance and seller account health.

For a core infrastructure connector, we expect a higher level of reliability and transparent communication regarding critical production issues.

Marketplace Connect (Codisto) is a system that I am happy to review and give 5 stars to - but what I will say is that this could have EASILY been a 1 star.

Here's the thing, if you use the system with existing listings like I did, you are almost certainly going to have the odd issue that makes no sense. You are also going to tear your hair out trying to fix it.

But that’s where support comes in. Live chat is one of the best I have dealt with. Mark L (who I was very grumpy with to start), Mark M, and today Michael have been outstanding. Nothing is too much trouble, nothing is a silly question, and I can’t fault the support.

So here is my review. If everything works great out of the box, that's brilliant - but if you need help, then just ask.

You will NOT be disappointed.

Die App hat ihre Herausforderungen und ist nicht auf Anhieb intuitiv. Sobald man sich jedoch eingearbeitet hat, funktioniert sie wirklich gut. Mein Tipp: Man sollte die Zuordnungen erst dann bearbeiten, wenn man sie wirklich versteht – sonst zerschießt man sich schnell sein Listing. Experimentiert lieber direkt in den Angeboten beim jeweiligen Produkt; dort lassen sich alle wichtigen Einstellungen sicher vornehmen. Bei Unsicherheiten hilft der Live-Chat kompetent weiter.

Die App wird damit beworben, auch für die Intgration von etsy geeignet zu sein. Für Neukunden ist jedoch nicht einmal mehr eine Verbindung zu etsy möglich., da laut Support die Unterstützung von etsy schrittweise abgebaut wird. Absolut unbrauchbar.