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Amazon can be frustrating to deal with but we've been using Codisto for years now and the app makes it super easy to list & modify products. But the biggest reason we love this app is the customer service. Noel and his team go way above and beyond - even so far as creating personalised tutorials for us complete with screenshots! Awesome.
Outstanding helpful and responsive customer support. Simple to use. Recommend for anyone wanting to integrate into a single or multiple channels.
We've been using this solution for less than a year as an apparel seller. Overall, it's been a decent solution that will maintain the stock reliably and list products quickly to Amazon and eBay. However, there are two major issues that a Shopify retailer should be aware of before you move forward with Codisto:
- This app will only set parent SKUs to be FBA or FBM. This means that variant products can only be one or the other. If you run out of a size or color at FBA but you have it at your physical store or warehouse, it can't be listed until you run out of all the sizes and switch the parent back or send those units to FBA. This isn't a big deal for large retailers but if you're a smaller store, it means a good chunk of your inventory is unavailable to customers.
- Support. Right now, Amazon has set a series of mandatory requirements for Shoe listings. Codisto allows you to set up the required fields but it's been having a lot of trouble pushing the product to Amazon. We keep experiencing errors when listing this part of our inventory. We've been going back and forth with support and we're stuck in a feedback loop and nothing is being done about it. We hope Codisto's management will take notice and act swiftly.
Once these problems are fixed, we'll consider revising this review.
Thanks for the feedback. Great to hear you are mostly happy. Your improvement comments are welcomed. The SKU level FBA/FBM issue has been documented and we will look to get this resolved. The shoe listing issue is being investigated further because the errors being received from Amazon are too general for easy diagnosis. We will contact you once we have an update. Thanks again.
Update 17 March 2020:
The SKU level FBA/FBM functionality has been released! We have contacted you via support to let you know.
incredibly useful app that saves a bunch of time by syncing shopify to other sales channels. Support is 10/10 and will guide you through the entire process! 100% recommend
Wow! Thanks for your review and recommendation!
We have reliable connectivity on sync and orders and a support team to back this up, we are glad you agree :) :) Please reach out anytime!
Nikki
Mark did a great job in explaining Ebay publishing for Codisto. Mark explained everything in detail and was easy to understand. Thank you so much!
Thanks for your review!
Mark will be thrilled with your comments! Glad we were able to help, please reach out anytime!
Nikki
Jae is by far the best customer service rep Codisto has. She helped me resolve my issues that nobody else could. Thank you!
Thanks for your feedback!
Jae will be thrilled with your comments :) We are happy we could resolve your issues, please reach out anytime!
Nikki
Codisto integrates seamlessly with Amazon, eBay, and Google linking all or part of your products. The customer chat support is outstanding. The interface is easy to understand and comprehensive.
This app really helped me easily migrate to Amazon and the support from the team was amazing during the entire process.
Thanks for your review!
So happy our app has allowed an easy migration to Amazon 😎 And our Support Team could help you through it! Please reach out anytime!
Nikki
Quick support and high quality platform :D
Great functional app with lots of very helpful features. The support is very fast and competently. Keep going!