Recensies (1.786)

Algemene beoordeling
4,3
Cijfers per recensieniveau
  • 84% recensies zijn 5 sterren
  • 4% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 2% recensies zijn 2 sterren
  • 10% recensies zijn 1 sterren
10 oktober 2023

I have been using this application for a short time, but from what I see it is very efficient, high-level technical support, they will help you with everything and patiently serve customers, all technical assistance. Best regards and thank you again

M&B
Duitsland
25 dagen gebruiken de app
14 augustus 2023

I installed the "Marketplace Connect" a few days ago and it does everything it said it would - Tech assistant "JOY" patiently and knowledgeably help with the onboarding as it was the first time I ever "mapped" products - I have 2 amazon stores - USA and CA. I didn't get all the products correctly mapped at first but JOY came back a few days later as orders came in and helped sort it out. Customer service has been great - I sure hope they don't go to "text" only support - I prefer to speak with a live person rather then type. Thanks Joy for your assistance!

The Bhagavad Gita Comes Alive
Canada
13 dagen gebruiken de app
8 augustus 2023

Very easy app to use and support going the extra mile to assist. Have my Shopify listings on my Ebay Store in no time..

Magdasmall
Australië
9 maanden gebruiken de app
11 november 2023

This app has made us so many sales already and makes connecting to eBay very easy.

Planet Merch®
Verenigd Koninkrijk
3 maanden gebruiken de app
Shopify heeft geantwoord 14 november 2023

Thanks for your review!

We love it when our merchants are making great sales! Great to hear :) Please reach out anytime!

Nikki

3 september 2023

The app itself works relatively well although we recently were logged out of our eBay Store (within Marketplace Connect app) and had to contact Support. When starting the Support query I had said "our eBay store has been 'disconnected' from Marketplace Connect"... Well apparently this terminology is wrong and the agent was more concerned about lecturing me on definitions and winning an argument about 'Disconnection' being different to 'Logged Out'... The agent went to the trouble of sending me screenshots of my own messages highlighting words like 'Disconnected' and remained argumentative and unconcerned about the problem till the end of the chat. My request was pretty simple, that we are notified when the sync between eBay and Marketplace Connect stops working... as a result of the link between Marketplace Connect and eBay not working, 17 orders over a 3 days period were not sync'd. In the end I closed the chat in frustration with the attitude of Support. The app itself is pretty good although if your eBay login token expires you will not be notified and as a result, the orders will not sync until you log back in - You will not be notified that the token expires, you will not be notified that the sync has stopped working... Can deal with that but the attitude of Support was really disappointing.

Regar Australia
Australië
10 maanden gebruiken de app
Shopify heeft geantwoord 5 september 2023

Thanks for your feedback,
We sincerely apologise for this misunderstanding, you can see from other reviews, we rarely have negative feedback on our support team.
Our app will generate an email on the expiry of the ebay authorisation token.
We have reached out directly to provide further information on both of these issues.

Nikki

8 april 2024

Kundenservice antwortet super schnell. Bei mir war Rain, schaut sich alles an und antwortet auf alle offenen Fragen. Ich bin sehr zufrieden mit der Hilfe. Vorallem ging alles sehr schnell. Top.

VESSALLIA
Duitsland
Ongeveer 2 uur gebruiken de app
1 februari 2024

Nous utilisons depuis peut cette application, elle fonctionne parfaitement.
Service client très réactif. Un grand MERCI

Bijouxmode
Frankrijk
Ongeveer 2 maanden gebruiken de app
3 oktober 2023

I want to give a shout out to Russ for helping get my products listed on eBay. He was very knowledgeable & quickly helped me solve my problems!! Looking forward to increased sales with this App!

mississippihippieco
Verenigde Staten
Ongeveer 2 maanden gebruiken de app
9 augustus 2023

Just installed the app, had a few problems, but the support team easy very quick to respond and helped me get up and running. We are now working on publishing our catalog to amazon and look forward to being successful on the platform.
Really hope to see Walmart Canada added to the app soon!!

JBs Power Centre
Canada
14 dagen gebruiken de app
29 september 2023

Amazing service amazing products. 400 products (1500+ variants) listed on ebay instantly - and it's free. What more could you want?! 20 stars ********************

Norfolk Lights
Verenigd Koninkrijk
3 maanden gebruiken de app