Shopify Marketplace Connect

This app takes an hour to transfer orders from an external marketplace to Shopify. By that time suppliers can be sold out of the purchased items. I contacted support and they told me on two separate occasions that the unacceptable lag time was fixed. They lied to me to get out of actually dealing with the app problem. they are unable to fix the app to work efficiently.

DO NOT SWITCH FROM LEGACY CODISTO! It has been nothing but trouble for us for switching to 'new' Marketplace Connect. eBay integration is broken and will not allow you to sync your existing catalogue. I expected better features and support now that Shopify took over Codisto. It is however, downgraded significantly in both areas. The features no longer work. And the support is ridicule as the agents don't seem to have a clue.

It does not respect inventory rules or quantity. I keep getting orders for items that have been sold out or that are in locations that do not support online store selling. I have tried getting a solution from their support team and have waited for 3 months for a solution and they have stopped replying to me. I am a software engineer and understand why the inventory system is failing, and have explained to them in detail the use cases how to fix this. They have yet to get back to me since January. @Shopify can you find a better partner to fulfill marketplace connections or develop it yourselves?

Was hopping that now this was part of the Shopify family the app would improve they never mind taking the subscription fees but it’s very slow at loading. It has problems with categories, pictures and barcodes sinking between eBay and shopify. Customer services are quick to answer but have limited knowledge so it then takes many conversations backwards and forwards and we are still waiting for issues to be resolved.

Unfortunately I have to give 1 star to raise awareness due to the fact this app, as some other users have mentioned, can result in sync issues with eBay. This is a major bug and in almost all cases will impact the business. We have not experienced any issues with Amazon, however, as such a major bug has been allowed to exist, this app cannot be trusted to not cause other issues down the line.

I need to urgently address the appalling experience we've had with Shopify Marketplace Connect. If we could rate it with negative stars, we would, given the severe and persistent issues we've faced for over 60 days. Despite sending pictures as requested and reaching out for crucial support, the app has proven to be a travesty for any business owner relying on it.

Adding to our frustration, when Amazon.com sought a conversation with a developer from Shopify Marketplace Connect to address our concerns, the support team failed to facilitate this essential dialogue.

This starkly contrasts with our experience with Amazon support, which has been more proactive and willing to escalate our issue to their development team. The lack of progress in resolving this critical problem, despite having over 25 feedback emails detailing our support chat conversations, is nothing short of a business owner's nightmare. Listing our products on Amazon.com remains an unmet challenge, and Shopify Marketplace Connect has become more of a hindrance than an asset.

We're not seeking a plea; we demand an immediate fix. The current state of Shopify Marketplace Connect is unacceptable for any business owner relying on its functionality. Please allow us to post attachments and emails to illustrate the urgency and severity of the problem.
Your swift and decisive action in resolving these issues is imperative to salvage the credibility of Shopify Marketplace Connect for businesses like ours.

USELESS! Etsy orders are imported with WRONG price for the discount, it just uses a random discount number instead of the actual discount number that was given on Etsy for every order.

I've contacted their customer support over a month ago and they keep on ignoring me and say they are working on it.
This addon is completely useless if it's importing wrong order prices.

FIX THIS ISSUE AND STOP IGNORING ME

I don't understand how Shopify allows so much crap of App and Shopify looks now like a scam room, having its partners that nothing benefits us small businesses right now I will look for another platform

Worst customer service.
A representitive name Noel lied and tried to gaslight me.

We chose to do a price increase on Amazon in order to offset the Amazon fees. The app published the products in the original Shopify price. When I contacted customer service, they said tha the price the app sent was correct.
I send them screenshot showing that the price was wrong.
He wrote "One thing for sure is that the App sends the information/details to your Amazon Seller Central with the correct Prices. "
That was a LIE as the screenshot shows it did not.

Despite working on my Amazon listings for six months, the majority of listings are still not formatting correctly. I have wasted £30 listing fees with amazon every month, plus countless days of my time trying to sort this issue out with the Marketplace connect team. As they have not been able to fix this issue, I will be removing all of my products as the listings look totally unprofessional. A total waste of my time and money.