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I've received great assistance. With being a new marketplace connect seller, I've been able to get assistance with every aspect of the process. Lyn was such a great help!
This app makes it super simple to manage Amazon products. Customer service is also very helpful to resolve issues.
I have installed it like 3 weeks ago and I have to say that this solution is just great. Very easy to connect any marketplace and list products there. I had respect for marketplaces but with this solution it is easier than 2+2 :) Customer support was just professional and freaking fast.
Impossible for us to use when variants on our Shopify products have to be mapped to variants on eBay, but eBay categories we sell under don't support variations. Support was not able to help us.
Thanks for your feedback,
We understand there are some limitations on eBay where certain categories do not support variations. An option to alter the category can often fix this, we have reached out directly to offer further support.
Nikki
Best app recomand it we use for all our entire team grozavushop.
Poor customer service response times, doesn't want to help you resolve the issue. Same issue unresolved for a week now.
Its a horrible tool when you want to manage inventory by youself. They don't offer an option to disconnect your product with their app, so you literally lost the product inventory edit permissions.
This app has serious problems working with Amazon. The whole process of getting new items linked with our account is clunky and unreliable. We receive error messages that we know are false (e.g. asking for an ASIN when one is already provided). Overall this app is more of a hindrance than a benefit for companies wishing to expand their business into Amazon sales.
On top of this, we currently are not receiving the service we have paid for. Marketplace Connect refuses to link our new products to Amazon or eBay due to "outstanding payments". Apparantly, we incurred these payments due to passing our order limit threshold. However, we can see that we are still under our order limit, a fact that has also been acknowledged by your own support team.
In summary, we have been left waiting for a service that we pay a premium for which doesn't even work properly. This is shocking considering Marketplace Connect is owned by Shopify! I would advise other businesses to seek alternatives.
Be careful!! This app is not written well and you can easily list everything from your shopify website. I accidently listed over 4000 items and eBay billed my £1500 in listing fees!!!
Needs work and pages set up.
Thank you for your feedback,
We provide an acknowledgement window prior to connecting your marketplace. Please note that Marketplace fees are beyond our control and therefore the responsibility of the seller.
Nikki
Great fast service. Dom is the best