Shopify Marketplace Connect

TL;DR - I would give negative stars, if possible. Constant issues with ALL marketplace integration product syncing. Support tickets repeatedly closed without resolution, lack of communication. You're going to waste a lot of time explaining the same thing weeks on end, time better spent on other aspects of your business; look elsewhere for this service.

I have tried all the available marketplace integrations via Marketplace Connect, excluding Target+ due to policy issues. Every single one of these marketplaces have not been able to function properly; SKUs will error out without warnings, images and other critical data will fail to update when changed within Shopify, the GUI is acceptable but not intuitive and differs from marketplace to marketplace rather than being consistent.

Support will reply quickly, however, they will pass the buck to someone else just as fast. You will not receive additional contact info when a ticket is allegedly escalated. After showing proof an issue is on Marketplace Connect's end via their own logs, they will deny the facts and point fingers at the marketplace. Over the course of a month and a half, a ticket will be closed multiple times without notice. Support will reply with generic responses with no additional information or progress status updates and ultimately choose to stop replying altogether after supposed escalations.

Highly disappointed with this app and wish it could accomplish what it says it does.

Horrible experience. Absolutely the worst. I have tried disconnecting from Walmart, waiting 24 hours and reconnecting but have all kinds of issues with API keys, permissions, you name it. And I'm in the business. This app simply is so buggy that it takes way too much time to try to fix listings. And I only have 10 products. Someone really needs to look at the user journey - the user experience - for someone who has issues so they can figure it out. The app may work if you have everything perfectly set up, but if you don't or you can sync, can't publish, and everything with your products is fine on all the other feeds, then something is so very wrong with this app. Do better SHOPIFY. This is horrid.

This app has serious problems working with Amazon. The whole process of getting new items linked with our account is clunky and unreliable. We receive error messages that we know are false (e.g. asking for an ASIN when one is already provided). Overall this app is more of a hindrance than a benefit for companies wishing to expand their business into Amazon sales.

On top of this, we currently are not receiving the service we have paid for. Marketplace Connect refuses to link our new products to Amazon or eBay due to "outstanding payments". Apparantly, we incurred these payments due to passing our order limit threshold. However, we can see that we are still under our order limit, a fact that has also been acknowledged by your own support team.

In summary, we have been left waiting for a service that we pay a premium for which doesn't even work properly. This is shocking considering Marketplace Connect is owned by Shopify! I would advise other businesses to seek alternatives.

Signed up to integrate with Target+ after 2 months it still doesn't work. The team is polite but will not give insight into when they will get things working. This doesn't seem to be a priority for them. I don't even know why they offer this integration it it never worked in the first place, they are just wasting everyone's time. Shopify should not allow apps that are not tested and working on their marketplace.

Shocking support, the app does not work and has bugs that prevents products being listed on Amazon. How they can charge you for something their app simply cannot deliver.

We had so many issues with syncing to Etsy and lack of good support we have moved to Woocommerce. When shopify updated, it changed all our listings from LBs to grams... and removed the weight from our Etsy store completely. The support had us unlist everything and list it back, which cost us money... plus HOURS to try and fix everything. Their solution was to change our Shopify Marketplace listings to grams. It then caused our Etsy store to believe we were overseas, which then caused a whole other issue for us. This has been the worst!

Its a horrible tool when you want to manage inventory by youself. They don't offer an option to disconnect your product with their app, so you literally lost the product inventory edit permissions.

This review is for the ebay sync. Most features work well and sync properly. The 2 starts is due to there lack of support and assistance. For eBay Motors Parts and Accessories, we have been having issue with the Epids information in the app, not populating on the Ebay listings. Our first communication was on July 25th. Since then I've requested an update to the issue every 3-4 days. I've yet to get any answer to the issue besides its been sent to the DEV team. This is an important issue, as car compatibility for car parts on eBay is a huge way for listings to get shown. HELP ME!

This is the worst app I have ever used to connect two marketplaces. They forced us to leave codisto and use this app but it has so many errors and is incredibly slow to load content. It also can take 48 hours for our listings to update on Amazon. We will make a listing active and set a new price and inventory quantity and it will become active on Amazon immediately, but the pricing and inventory will not update for days afterward. I have had to manually go into seller central and change prices and inventory there. So what is the point of this app? If we had any other choice, we would not use this.

It closes my account automatically. When I reopen account it shows it's all good, but once I leave the page, my acc. got shut down again. When I reached out to support and explained. They answered by "acc. is closed". When I replied by explaining again, they just ignored me. BTW, my one product is "publishing" to Etsy for 2 days. And app is super slow. Not sure how they managed to receive so much good reviews.