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Support is EXCELLENT, thank you--fast (immediate chat box) and knowledgeable. The app seems to be working pretty well also. I'm happy to be using the service.
Thanks for your review!
Sync and Support is what we do best, so happy these are both working really well for you 😎 Please reach out anytime...
Nikki
Ediline was such a big help to me. Very attentive, patient and helpful! Very thorough and caring and helped with all the details that I needed to help list my product on to Amazon.
Thanks for your review!
Ediline will be thrilled with your comments 😎 Happy selling on Amazon!
Please reach out anytime, we are available 24/7.
Nikki
App ignores the settings you chose. They work for a while but randomly reset.
Thanks for your feedback,
We have attempted to reach out a couple of times to organise a google meet to walk through the issues you are experiencing. We would love the opportunity to further understand your issues. We are available 24/7, please reach out anytime.
Nikki
ein Haufen Inkompetenter.
7 Monate, um ein Problem zu lösen, ohne Erfolg.
Ich habe praktisch 7 Monate bezahlt, ohne das Programm nutzen zu können
Thank you for your feedback
We can see from previous tickets that your eBay account link is broken, we had offered to fix this but your authorization token needed to be renewed. We reached out to you in August and awaited confirmation so we could proceed. Unfortunately we didn't get in touch further to confirm this.
This could be a very simple solution if you were to re-authorize your eBay token.
Nikki
staff always available! they answered and solved all my doubts !!! ten stars !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
😁😁😁 Thank You !
You have said it all.... happy to help anytime! We are available 24/7,
Nikki
I want to love this app and it's support but I can't. Got it so I could link it to ebay and on the surface it does what you need it to but then you end up with items being set to sell 16% more on ebay and it ends up being sold for less or quantities appearing that you didn't alter or buy in at the number. Support kinda blames you for how you set up your settings but when you question it you get irrelevant responses, even when you try to explain in detail, the issues you are getting. Everything is done by email so takes ages to ping back and forth when chat or a call would be more suffice, especially when you have been dealing with an issue for long periods of time and you get the feeling they know what the issue is but can't resolve it. It would be nice to be left feeling listened to and be supported through your problems but you feel left in limbo being asked to comb through the thousand products to find similar issues that don't flag up until they are sold.
Very frustrating and upsetting
Thanks for your feedback,
We have reviewed the communication between the support team and yourself. We have reached out directly to go through this in more detail.
We would always ask for examples to aid our investigation.
Nikki
Really great and fast customer support. Highly recommend! Looking forward to opening even more marketplaces as it's now possible to connect them.
Ronel R. was the best!! He was patient with my delayed responses due to retail store traffic and followed thru with his promise to help. Of course, it has to be something simple on my part that I was unaware of but Ronel was very professional and understanding!! 11 out of 10 Stars!!
Thanks for your review!
Wow, 11 out of 10 stars, Ronel will be very happy 😎 The Support team is available 24/7 please reach out anytime!
Nikki
Great customer service. Very quick response to my issue and was resolved quickly. Also, the integration will eBay is intuitive and flexible, allowing me to add collections and adjust the eBay price accordingly.
Thanks for your review!
Great news we have resolved your issues quickly and our integration with eBay has been intuitive and flexible 😎 Please reach out anytime!
Nikki
Tom was very helpful with my support questions! I would absolutely recommend, this has been a great experience.
Thanks for your review!
Tom will be thrilled with your comments 😁 And thank you for your recommendation, so glad you had a great experience!
Nikki