Note globale
4,5
Nombre d’avis par note
  • 87 % des avis sont des avis à 5 étoiles
  • 4 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 6 % des avis sont des avis à 1 étoiles
4 décembre 2023

We've been loyal customer with Marsello for over 5 years. We initially singed up for their unlimited plan for $199/month. Out of no where, during the busy black Friday season, they paused our account demanding over $3,000+/mo. The recent change took our store from $199 per month to $3,000+ per month with no benefits. I signed up for unlimited contacts and unlimited emails from the beginning. The price suggested is outrageous as there are many other alternatives available for better prices. This is a shame given our continued business relationship for almost 5 years. It is crazy Marsello would do this to a loyal customer and demand us to pay 15x what we have been paying. I am hugely disappointed. It is extremely frustrating that I have such little time to make changes to a 5 year system, especially with the busy holiday season. Would never recommend this to anyone.

Dope Slimes LLC
États-Unis
Plus de 5 ans d’utilisation de l’application
1 décembre 2023

Price hike is insanity for small online shops. $125/month being the smallest loyalty option after having been on a free plan for years is way too high.

The Golden Stitch Prop Shoppe
États-Unis
Plus de 5 ans d’utilisation de l’application
26 septembre 2023

I've been with Marsello for a few years now and they are constantly looking for ways to improve and add new features. Their support team is amazing with prompt replies. I love that I can integrate our loyalty program with email all in one app! Highly recommend them instead of working with a few separate apps.

TinyBitz
R.A.S. chinoise de Hong Kong
Presque 4 ans d’utilisation de l’application
6 septembre 2023

Marsello - hands down THE best app - 5/5 communication and incredible value for money compared to competitors they offer many more bells and whistles, any suggestions we've made over the years they have implemented extremely fast. Best loyalty/ email marketing / social app in 1. Well done

Earth to Life
Australie
Plus de 3 ans d’utilisation de l’application
13 octobre 2023

$100+ a month....what? LOL. Bye Marsello! You were great when you were great. I'm not sure what the heck warrants 9.99 to $130/month but I'll gladly find another rewards program for my customers.

Dose Bath Co.
États-Unis
Plus de 5 ans d’utilisation de l’application
16 septembre 2023

Email, Loyalty Rewards & SMS Marketing all in one! Great Customer service! I highly recommend Marsello!

Jimberly's Boutique
États-Unis
Presque 6 ans d’utilisation de l’application
30 mars 2023

Extremely responsive customer service, and user friendly for a small business who doesn't have a lot of time to manage a database, but wants the power of data to inform decisions and marketing.

chrisjameskingston
Canada
Environ 2 ans d’utilisation de l’application
12 avril 2023

Extraordinary service today from Mark Compahinay. What was turning into a brain drain my end, Mark provided prompt clarity and accurate details to sort out the issue. Exceptional service and very grateful..
Andrea | True Store.

True Store
Nouvelle-Zélande
Plus de 3 ans d’utilisation de l’application
20 août 2023

easy to use and have many function to connect with many application. i recommend it. before i use many application but this one the best and i will use this one and hope can be up sell for customer email marketig. i will share my experience from this application again

TADEAM
Émirats arabes unis
11 jours d’utilisation de l’application
Modifié le 5 juillet 2023

In some ways, Marsello is great, but I am regularly surprised by the absence of features that I would consider to be standard, especially given the hefty price tag that Marsello comes with.

- There is no way to offer bonus loyalty points for the purchase of a specified product. Read that again.
- The email campaign editor can't pull live data from Shopify. If you want to feature products in an email, you'll be spending a lot of time copy-pasting data from your Shopify store into Marsello. If you're coming from the native Shopify email tool, it'll feel like a significant downgrade.
- Due to limitations in how Shopify performs discounts, something as simple as a reward that offers 100% off of a specified product is not possible. Instead, Marsello performs an order discount with a hard-coded value, which results in unexpected tax calculations and the need to revise discounts in Marsello whenever product prices change in Shopify. While this is largely a Shopify problem, Marsello has not kept up with the latest changes on Shopify's end, such as the option to combine discounts.

Positives worth acknowledging:
- Support is quick to respond to my requests (I am in GMT-3).
- The default customer segments are useable and easy to understand.
- Custom segmenting is intuitive.
- Multi-site reporting is well-done.

Water'n'Wine Truro
Canada
Environ 2 ans d’utilisation de l’application