Avis (386)

Note globale
4,4
Nombre d’avis par note
  • 86 % des avis sont des avis à 5 étoiles
  • 4 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 7 % des avis sont des avis à 1 étoiles
13 novembre 2017

Great App that is integrated with POS

Barnabas Huang
Singapour
Environ 6 ans d’utilisation de l’application
8 novembre 2018

I have started using this app recently, looks like there bunch of reward programs available to use as a marketing tool to keep the customer's comeback. I find it very useful and developed it very well.
I'm giving 4-star only for the reason that for recently I had issues in accessing this app and some security popup otherwise I recommend this app for sure.
Keep up the good work guys.

Chittili
Nouvelle-Zélande
Environ 6 ans d’utilisation de l’application
Modifié le 2 mai 2024

Marsello is the perfect loyalty points & rewards app!

Atlas Preservation
États-Unis
Environ 6 ans d’utilisation de l’application
21 janvier 2019

I've been using this app for a while with my store and my customers LOVE the loyalty program. I wouldn't even look for another app because this one meets my needs to the "t". :)

Leggings By Paula
États-Unis
Presque 6 ans d’utilisation de l’application
14 août 2017

So easy to use and setting it up was really simple. I love how it brings people back to my store, and I'm so happy I don't have to keep track of anything manually anymore. I have had messages from other store owners asking how I set up my rewards program. I've recommended it to everyone :) THANK YOU!!!!

The Wedding Bunch
Nouvelle-Zélande
Presque 6 ans d’utilisation de l’application
15 décembre 2017

I am thrilled with my experience so far! I can honestly say they have by far the best customer service I have dealt with in a long time - super fast, friendly and helpful. The program itself was easy to set up and get running, my customers love it and there are no hidden fees unlike other ones I have tried in the past. I would highly recommend them!

Bettys Consignment
Canada
Presque 6 ans d’utilisation de l’application
Modifié le 3 août 2019

3 Aug: We do offer gift cards on our store and it was only last week we realised the purchase of gift cards would automatically be rewarded with points, which customers use the same gift cards to purchase items on our store and get rewarded with points again. That's duplication of points. We raised this to the customer support team, and Abby responded in exact words. "This wouldn't be considered a duplicate by the system." Abby also said. "We appreciate the feedback as we haven't had any similar opinions on gift card purchases being awarded points".

By principle, gift cards should be seen as currencies, not a SKU in your inventory. When someone purchase a gift card worth $1000, who use it to purchase $1,000 worth of goods, merchants are now obliged to give $2000 worth of points which they could have just given $1,000 worth of points. If this is not duplication, what is it?

Points should not be given to gift cards by default. If merchants decide to do so, they may have the option to opt in. Reward points are currencies and we ought to be careful with how it's being managed. Marcello's decision to make the opt-in as a default feature is a careless and inconsiderate one.

We have made quite a significant loss due to the duplication of points. I'm sharing here so merchants are informed and can do the necessary to opt-out reward points from gift card purchases.

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28 May: Issue was rectified on 24 May. Matt did his best to rectify the problem and offered compensation for the loss and technical glitch which I appreciate. Although the glitch is taking a toll on our customer service's time (and we have no idea when the queries would end), we're pleased that Matt asked for thorough feedback so that preventive measures could be implemented. We had a constructive discussion and I believe the Marsello team would do their best to work on the enhancements.

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24 May: All loyalty points were erroneously deposited / duplicated twice on 10 May and to our dismay, we only found out 2 days ago. 38 hours have passed - the problem hasn't been rectified and our questions not addressed yet. We're crossing over the weekend (we're in SGT) and another 48 hours will be lost.

We're going into a full blown crisis mode now and are forced to switch off the program. We have customers rushing to claim the vouchers and many of them have already used the vouchers from 10 May to 22 May. A huge loss is incurred and we're still waiting for the Marsello team to rectify and issue an official response.

The matter has been escalated to Shopify and has expressed their full support towards our demand of compensation from Marsello. But first, the problem needs to be rectified and we're still waiting.

Good Dog People™
Singapour
Presque 6 ans d’utilisation de l’application
Marsello a répondu 24 mai 2019

Thanks for your feedback. We are sorry that the points settings for gift cards were not obvious when you set up. I see you now have this set to not reward points on gift card purchases. Our team is working on making this setting more of an obvious part of the set-up and readdressing what the default option is. Our support team is also on standby to help correct any past points for gift card purchases that you would like removed. Thanks again for your feedback. We really appreciate it!

29 novembre 2017

Wonderful app. I find it much easier to understand and navigate than Swell Rewards, and even with a free account you get great customer support.

Casals Classical Lps Cds
États-Unis
Presque 6 ans d’utilisation de l’application
16 septembre 2023

Email, Loyalty Rewards & SMS Marketing all in one! Great Customer service! I highly recommend Marsello!

Jimberly's Boutique
États-Unis
Presque 6 ans d’utilisation de l’application
13 janvier 2020

This is the best loyalty app on Shopify and I've tried a few. Great interface and easy to use. This app is especially great if you have a retail store as well. It is the only one that integrates into your POS that doesn't cost and arm and a leg. The support is amazing as well!

Vapeluv Vapeshop
Canada
Presque 6 ans d’utilisation de l’application