Marsello: Loyalty & Marketing , 355 avaliações
Extraordinary service today from Mark Compahinay. What was turning into a brain drain my end, Mark provided prompt clarity and accurate details to sort out the issue. Exceptional service and very grateful..
Andrea | True Store.
Extremely responsive customer service, and user friendly for a small business who doesn't have a lot of time to manage a database, but wants the power of data to inform decisions and marketing.
Fine until you get invoiced, expecting $99 and got nailed with $370 instead because apparently physical Shopify POS locations are counted as "sites". Using the same API to access the same customer information, yet trying to rip people off by charging triple?
Starting a small business and these guys just destroyed our first month's profits.
That's really unfortunate to hear you were surprised by the pricing. We strive to provide a fair and transparent pricing structure to all our customers. We are always looking for ways to improve our services and pricing, and your feedback is very much appreciated.
I understand the team was able to resolve this issue and come up with a solution and we're just waiting to hear back.
Hopefully, we hear from you soon.
Great Rewards Program and Very Helpful Customer Service. Always fast response when I need to reach out!
Thanks for the kind review. We're thrilled to hear that you are enjoying using Marsello, and your feedback is greatly appreciated!
I have started using Marsello and I would like to say that Rocelle Treymane's willingness to help - even though our questions may not always have answers - is truly remarkable. She has always addressed our queries and is extremely knowledgeable. I am so glad we chose Marsello. Besides being a winning product, Marsello backs it up with customer service support and this is so important especially for our line of business.
Thank you for the amazing review. Providing the best customer service is a massive priority of ours so this has been a real kick to read. We're so happy to help - and please don't hesitate to reach out if you have any more questions!
Great Service and friendly program,
I highly recommended and I hope I am able to learn all faster enough
Marsello's service is amazing in particular Rohelle Treymane, she is so efficient and helpful with outstanding follow up emails. Her service couldn't be better! Everyone is very helpful, product is great and they actually develop many of our suggestions! Keep it up!
We love the loyalty program at Marsello. In any case the customer service is helpful and very quick. They are very professional!
Hopefully they will not stop at developing and will continue at their great job!
Thank you for the review!
Great help! Very quick and efficient. Really enjoy working with John and the other friendly staff from the support team.
Marsello is great and really helped us out a lot! We got so many of our customers back after time away!
Thank you for the kind review! ✨