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Not only did they switch to a paid setup right before Black Friday, but their app also can't handle customers who add more products to their cart after making a bundle. One day into our Black Friday sale and I've had to deal with more unhappy customers than I deal with in a month. Genuinely wish I could get my money back from this.
Thank you for taking the time to share your experience — I’m truly sorry to hear that this happened, especially during such a crucial sales period like Black Friday.
We understand the frustration regarding the pricing change — it wasn’t meant to feel sudden or misleading. For the past 10 days, we’ve been emailing users about the upcoming update, and we also offered a discounted rate for existing customers.
Please reach out to our live chat support or email us anytime — we’ve been responding to messages throughout the past few days, and we’re here to help you get things running smoothly again.
Thank you again for your support and patience as we continue improving.
Easy to configure with an exceptional design. The appearance is customizable and well thought out.
Switching to a paid version even though everything isn't developed, at a significant price even for first-time users. Modifications are blocked during the paid upgrade period! Not very fair...
Thank you so much for taking the time to share your feedback — we truly appreciate it.
We’re glad to hear that the setup and design have been working well for you. Regarding the switch to a paid plan, we understand your concern. Our goal is to support ongoing development, improve features faster, and provide better long-term stability. That said, we know some areas still need refinement, and we’re actively working on them.
Your feedback is invaluable and helps us prioritize improvements. If you’d like to share more details or need assistance, please feel free to reach us directly — we’re here to help.
Thank you again for your support and patience as we continue improving.
although the app is better than many but it does not track the bundle products inventory. also the analytics page in the app gives extremly inaccurate data.
Very useful app. That's constantly being updated with useful features. Highly recommended. Its a core app in my stack.
Tiene bastantes funciones para configurar packs de compras conjuntas, por volumen, etc.......lo único que no me gusta es que si llegas al máximo de paquetes gratuitos no te avisa que no funcionarán correctamente y tienes que comprobar siempre que lo que haces funcione correctamente
This is one of the best apps available for Shopify stores! It is super easy to use, even for a 71 year old lady!
Only just started using, but once 'Ensure that you've enabled the app embed from Shopify theme customizer' it was straight forward to get set up and build some bundles. This has also enabled us to slim down all the pre-existing bundles (completely deleting) we had built, and allow use to get control of inventory for the first time with our fulfillment centre!
Great help from Olivia. good customer service. instant solution
Support doesn't reply to emails
Thank you for sharing this — and I’m truly sorry for the experience. We always aim to respond quickly, so if we missed or didn’t receive your email, that’s on us.
Please reach out again or provide your store details, query, and we’ll prioritize your request right away. We’re here to help and want to make this right for you.
Thanks for your support.
Its an amazing app with lots of features to maximize order value. The support team was also very quick and helpful when I was stuck. Thank you very much for such an helpful app.