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6 years with TrustedSite now, because our customers tell us it gives them confidence that our site is a trusted site!
Overall the app has been ok but recently when I asked the TS team to disable the banner after I hit my monthly limit the banners started to disapper prematurely before i've hit my limits. I asked TS support to help so they just manually enabled my banners but haven't explained why the banners disappeared and how to prevent the issue.
For now I have to keep monitoring my site weekly if the banner has disappeared. I hope TS can do a deep dive and actually address the root cause because this has happened before as well.
Still not seeing the trusted badge after a week. I have sent in all information over a week ago.
Thank you for bringing this to our attention, and we sincerely apologize for the delay and inconvenience. We’ve resolved the issue with your account, and the TrustedSite trustmark should now be displaying correctly. One of our team members has also reached out directly to ensure everything is working as expected.
If you have any further questions or need assistance, please feel free to contact us anytime at care@trustedsite.com. We’re here to help!
As of yet, I'm pretty happy with the integration. I'm still very early in my store being active. I hope this helps bring confidence in my store.
Thanks for sharing your experience. We’re always here if anything comes up.
This is my first month with Trusted and have to say it is going really well this past 4 weeks. The service provided so far stands out like a beacon. So far great service!
Glad to hear your first month has been a good one. We appreciate you sharing your experience.
The trusted site badge doesn't work, just adds a white banner instead. Not what I had in mind when I installed it, now let's hope it doesn't leave a lot of code behind when I delete it.
Thank you for your review. I've forwarded your note to our support team. Someone should be reaching out to assist with this issue.
Amazing customer service from a company representative by the name of Kekoa. If anyone's lucky enough to have their enquiry served by this person, they'll have a great experience
We are indeed very happy with the TrustedSite service on oasisdelightful.com. We appreciate its functionality and the peace of mind it provides.
We are pleased to confirm that we would be happy to recommend your app to others. Thank you for providing such a useful tool.
We appreciate you taking the time to leave a review. Happy to hear the app's been useful.
The best, I am using 5 years this is best secured certificates site around the world.
Kekoa was great placing the trustmarks on my site.