Kokonaisarvio
4,5
Lukumäärä luokitustasoa kohden
  • 82 % arvioista on 5 tähteä
  • 6 % arvioista on 4 tähteä
  • 3 % arvioista on 3 tähteä
  • 2 % arvioista on 2 tähteä
  • 7 % arvioista on 1 tähteä
2. joulukuu 2023

I got this app to boost customer confidence, and to improve sales.

League-Of-Your-Own
Yhdistynyt kuningaskunta
Yli vuosi sovelluksen käyttöä
Muokattu 2. kesäkuu 2023

Well, I see the potential for having this app on stores to ensure trust with our customers however, when I added it to my store it slowed my store down drastically. I decided to delete the app just to see if it really was this app that slowed it down and not something else all though it's the only app I've added in a while. A week or so later I was still receiving emails from them monitoring my website and letting me know how many customers were on my site at the time and how close I was to the 500 minimum for the free trial, AFTER I deleted them. I'm positive they're still on my store but just aren't sending anymore emails to make it look like they're not on there because of my reply to still receiving their emails. My speed score is still down and I pay another app service to keep the store loading fast. They've disabled my account preventing me from logging in again to reinstall which seems a little deceitful to be honest. I'm guessing because my store is still being tracked maybe?
I'm not sure if it's the company, a certain person(s) at the company, or the app itself that's the problem here. Please provide some feedback. thanks!

Glamorous Boutique USA L.L.C.
Yhdysvallat
30 päivää sovelluksen käyttöä
TrustedSite vastasi 8. kesäkuu 2023

Thank you for your review and for bringing this to our attention. Someone from our support team will be contacting you shortly.

10. kesäkuu 2015

Nice app. Easy to install and works well however they make it impossible to see what their pro pricing is before clicking the upgrade button. So i'm not going to upgrade to pro unless you make your pricing clear.

Simply Party Supplies
Etelä-Afrikka
Yli 3 vuotta sovelluksen käyttöä
Muokattu 18. lokakuu 2016

Interesting but the free part is only for 500 visits ; after that it's too expensive : $19/month for a service that costs almost nothing... :-/

All Bikers Com
Ranska
Yli 2 vuotta sovelluksen käyttöä
Muokattu 22. maaliskuu 2019

-- UPDATE 03/22/19 --
I recently called their customer support and spoke with Sarah who was nice enough to agree to honor the previous $49/month price we were paying as long as I committed upfront to pay for an annual plan and continue to use their service without uninstalling in the future. It was nice of them to work out a deal. Although it is still hard to forget what happened a couple of months ago, I'm glad that they were willing to make some concessions in the name of customer service and I will continue to use them for now and see how things go - hope that I can update this with even more stars in the future!

--UPDATE--
The Mcafee Team asked me to revise my review so here goes. In the end, they told me that I only needed to pay $99/month instead of the absurd $625/month. That is considerably much better than the original amount they were requesting, but it was still a pretty deceptive tactic to deactivate our account without any pre or post notice and also lock previously available features. They essentially held my account ransom due to a new payment tier that they either just created or was not made clear prior, and demanded that I pay 2x-12x more to continue using it as before. After speaking with their team about it, they offered no apologies or sympathy for what they did but just said they could offer $99 instead of the preposterous $625/month. I mean it's not like my business grew 12x after using their service (or even 2x for that matter), so I'm not sure why they thought it was even remotely reasonable to charge 12x more all of a sudden - talk about rewarding customer loyalty...

Yes in the end, I decided to fork up the extra $50/month and resume their service because apart from this recent fiasco, I had been quite satisfied with using their actual software. I'm simply peeved at the way they use unapologetically deceptive tactics to hoodwink their customers.

That's why I've updated my review from 1-star to 2-stars for now - I want everyone who installs their app to know what they should expect.

--ORIGINAL REVIEW--
Be careful with this app. I started off using their standard $49/month for about half a year and then I discovered that their trustmark stopped appearing on our site with no notification or advanced warning at all from their team. Turns out the trustmark was deactivated since we exceeded the monthly visitor limit - a stipulation which I'm pretty sure was recently created without informing customers. If not, then it was not mentioned at all at the time of installation. Even more absurd is that previously available features are now locked and you need to upgrade to receive the same functionality as before. I'm not even done as the most preposterous part is that to upgrade it would cost $625/month - over 1200% from the previous $49/month I was paying. Be careful with this service as you might think you get a full service for $49/month, but soon they'll have you forking over 10x more per month if you want to continue using their software later on.

Bulletproof Zone
Yhdysvallat
Noin 2 vuotta sovelluksen käyttöä
12. tammikuu 2017

Works perfect, not clear how much is means to our customers though. Very unclear pricing policy as the shopify pricing does not align with the information on their site. Questions are not answered so we are still in the free mode....

Freemancave
Alankomaat
Yli vuosi sovelluksen käyttöä
4. lokakuu 2021

The application itself is pretty good, that’s why I am using it. However support is very bad. They do not respond for days. I tried email and phone, but could get in touch with no one.

Rejuva Fresh
Yhdysvallat
Vuosi sovelluksen käyttöä
Muokattu 12. huhtikuu 2019

It says free but You have to pay $25 per month to get the Trustmark on your page? I wish they didn't mislead customers. Heres 3 stars for the rest. Thanks....

BoujeeTraders
Yhdysvallat
11 kuukautta sovelluksen käyttöä
13. syyskuu 2016

Works as intended. Very limited functionality in the free version. Doesn't seem like it has contributed to a better conversion rate.

Catifyco
Yhdysvallat
11 kuukautta sovelluksen käyttöä
25. huhtikuu 2022

Will give it a different ranking once I have had the ability to try more features. I am still using the free version.

Geltium
Yhdysvallat
9 kuukautta sovelluksen käyttöä