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Overall the app has been ok but recently when I asked the TS team to disable the banner after I hit my monthly limit the banners started to disapper prematurely before i've hit my limits. I asked TS support to help so they just manually enabled my banners but haven't explained why the banners disappeared and how to prevent the issue.
For now I have to keep monitoring my site weekly if the banner has disappeared. I hope TS can do a deep dive and actually address the root cause because this has happened before as well.
-- UPDATE 03/22/19 --
I recently called their customer support and spoke with Sarah who was nice enough to agree to honor the previous $49/month price we were paying as long as I committed upfront to pay for an annual plan and continue to use their service without uninstalling in the future. It was nice of them to work out a deal. Although it is still hard to forget what happened a couple of months ago, I'm glad that they were willing to make some concessions in the name of customer service and I will continue to use them for now and see how things go - hope that I can update this with even more stars in the future!
--UPDATE--
The Mcafee Team asked me to revise my review so here goes. In the end, they told me that I only needed to pay $99/month instead of the absurd $625/month. That is considerably much better than the original amount they were requesting, but it was still a pretty deceptive tactic to deactivate our account without any pre or post notice and also lock previously available features. They essentially held my account ransom due to a new payment tier that they either just created or was not made clear prior, and demanded that I pay 2x-12x more to continue using it as before. After speaking with their team about it, they offered no apologies or sympathy for what they did but just said they could offer $99 instead of the preposterous $625/month. I mean it's not like my business grew 12x after using their service (or even 2x for that matter), so I'm not sure why they thought it was even remotely reasonable to charge 12x more all of a sudden - talk about rewarding customer loyalty...
Yes in the end, I decided to fork up the extra $50/month and resume their service because apart from this recent fiasco, I had been quite satisfied with using their actual software. I'm simply peeved at the way they use unapologetically deceptive tactics to hoodwink their customers.
That's why I've updated my review from 1-star to 2-stars for now - I want everyone who installs their app to know what they should expect.
--ORIGINAL REVIEW--
Be careful with this app. I started off using their standard $49/month for about half a year and then I discovered that their trustmark stopped appearing on our site with no notification or advanced warning at all from their team. Turns out the trustmark was deactivated since we exceeded the monthly visitor limit - a stipulation which I'm pretty sure was recently created without informing customers. If not, then it was not mentioned at all at the time of installation. Even more absurd is that previously available features are now locked and you need to upgrade to receive the same functionality as before. I'm not even done as the most preposterous part is that to upgrade it would cost $625/month - over 1200% from the previous $49/month I was paying. Be careful with this service as you might think you get a full service for $49/month, but soon they'll have you forking over 10x more per month if you want to continue using their software later on.
Been sending emails to you and no reply. I've been billed 3 separate times in a matter of 2 days. I need your help ASAP!
The application itself is pretty good, that’s why I am using it. However support is very bad. They do not respond for days. I tried email and phone, but could get in touch with no one.
Well, I see the potential for having this app on stores to ensure trust with our customers however, when I added it to my store it slowed my store down drastically. I decided to delete the app just to see if it really was this app that slowed it down and not something else all though it's the only app I've added in a while. A week or so later I was still receiving emails from them monitoring my website and letting me know how many customers were on my site at the time and how close I was to the 500 minimum for the free trial, AFTER I deleted them. I'm positive they're still on my store but just aren't sending anymore emails to make it look like they're not on there because of my reply to still receiving their emails. My speed score is still down and I pay another app service to keep the store loading fast. They've disabled my account preventing me from logging in again to reinstall which seems a little deceitful to be honest. I'm guessing because my store is still being tracked maybe?
I'm not sure if it's the company, a certain person(s) at the company, or the app itself that's the problem here. Please provide some feedback. thanks!
Thank you for your review and for bringing this to our attention. Someone from our support team will be contacting you shortly.
Works as intended. Very limited functionality in the free version. Doesn't seem like it has contributed to a better conversion rate.
Nice app. Easy to install and works well however they make it impossible to see what their pro pricing is before clicking the upgrade button. So i'm not going to upgrade to pro unless you make your pricing clear.
For smaller stores, I could see this being a good start however after 500+ orders a month it gets expensive fast. For us, it would have been $399 a month which is not something we could afford.
McAfee is a great security software however I'm not a fan of this app. I didn't like the outbound external links and the fact that it hides the site's chat box. Uninstalled.
This is my first month with Trusted and have to say it is going really well this past 4 weeks. The service provided so far stands out like a beacon. So far great service!
Excellent
This is very good product i use thanks for ali mart
So far so good on my side
The app offers a suite of certifications that address common visitor concerns when shopping online.
My dog absolutely loves this bed! The plush material is so soft and inviting. Highly recommend!
Simple & useful app to make trust with customers.
The expensive plans are pretty steep...But the free plan is reasonably priced.
Straightforward and very helpful!
Simple enough app, does exactly what it advertises. Great solution!
I like it. Worth it
Thank You
Best Service,
It’s expensive but it worth it, also to implement all of the badges and trustmarks you need to have contact them several times so they can add it for you
I got this app to boost customer confidence, and to improve sales.
I recently had the pleasure of using Trustedsite's services and I couldn't be happier with the experience. Their commitment to ensuring website security and building customer trust is unparalleled. The user interface is intuitive and the features provided have greatly enhanced my website's credibility. I'm especially impressed with their customer service, which was both professional and incredibly supportive. Overall, Trustedsite gets a well-deserved 5-star rating from me. Highly recommended for anyone looking to boost their website's trustworthiness and security!
Good day to all! I decided to use this app because I needed a blanket of Security. I needed people to feel confident and safe when they came to my site. Now when people shop on our site and see the security badge, they feel good about being on our site. Thanks!
I decided to give this app a try to see if it converts on-lookers to paying customers. It was super easy to install and set up.
I will be back later to say how it has helped my store's sales. If you were a little unsure about installing and setting it up, don't be!
So far we have had a great experience with the TrustedSite team. Response times have been fast, allowing us to get up and running with little downtime.
Op zich vind ik het een goeie app alleen kan ik nog niet overstappen omdat het voorlopig nog te duur voor mij is en ik het aantal bezoekers nog niet heb om niet te spreken over sales. Ik denk dat ik wat meer tijd nodig heb als beginner in de dropshipping.
Love this store! The pillow received is sooo cute and a perfect gift for my friend! I will be purchasing again! #believe
AAA+++...Great customer service...I needed help installing badges into the coding for my store and Kekoa was there to help...thanks again
I installed this app to enhance my store's reputation. I believe this app is very useful to have and it even provides you reports on traffic and volume to your store. I reached out to customer support and Kekoa was a big help when I asked. Thank you for!
The support is great and are always responsive. They handled the integration and getting the code put in the right places so my trusted badges display properly.
At ePrimeBay.com, we understand the importance of trust and security for our customers. That's why we've integrated TrustedSite Trust Badges into our website. These badges have been instrumental in assuring our customers of the safety and reliability of our platform.
TrustedSite Trust Badges are more than just icons; they represent our commitment to maintaining a secure and trustworthy online environment. Since implementing them, we've noticed an increase in user confidence, leading to higher customer trust and satisfaction.
What sets TrustedSite apart is its comprehensive approach to website security. From daily scans for malware to a clear privacy policy, these badges reassure our customers that their data is in safe hands. The peace of mind this provides is invaluable, especially in today's digital landscape.
Furthermore, the integration process was seamless, and the support from the TrustedSite team has been exceptional. Their dedication to enhancing online trust is evident, and we're proud to be associated with such a reputable company.
The Management Team of ePrimeBay.com
Highly recommend, I had a slight issue register the wrong email , and they responded within 24 hours.
Thanks a lot
I use trustedsite because it is an important requirement for people to know that they can trust my site. I am very satisfied. Thank you!
At first the app was great, until i accidently picked the wrong plan and no I getting a outrageous charge even though I changed the plan once I realized it was the wrong plan. Then later deleted the app and the charge is still pending.
Thank you for your review. Someone from our support team will be reaching out to you shortly to help resolve this issue.
I would like to say everyone that this helps me to find good loyal customer and trusted customer thank you
trustedsite love you more
pretty good.. features that should be basic cost a lot for startup sites that already have alot of expenses.. not really worth it atm
Great tool and a must have for all websites who want to convey a feeling of trust and security to their users and customers.
We are very happy with this app. The support from Jay to enable the recommended implementation was excellent. Jay was very professional and communicated the progress of the required changes very well. I would not hesitate to recommend this app to other Shopify store owners.
POOR customer service! takes ages to respond. You have to wait at least 2-3 days before someone responds and even then it's just one message and then you have to wait again. The trustedsite badge was not showing in my website and the issue wasn't resolved when I gave them access to my site. I also been asking for a refund as I have uninstalled their app but they won't give me my refund even though the payment was less than 30 days ago.
Very good tool. I recommend!! They send you an email every week saying how many people access the website.. The only thing I thing they should improve, is to proportionate more free features to people.
I would recommend the app because not only did they improve my website features, they did an incredible job making it more professional. Thank you
Thank you Jay and Stephanie for your assistance adding the trustedsite badges in the right spot, A-1 customer service
It's a great app. I really like this ! I think the "trusted site" sign should be bigger than now so that customer see it.
Best One thanks For people who still Develop app Useful Like this our team recommend trustedsite at 100%
Easy to install and makes customers feel safe and secure when making purchases at our online store. One of the best there is.
I love this app! It was easy to install and I know that it will make my customers feel safe and secure when purchasing from my site. TrustedSite is definitely one of the best out there.
Trusted sites elevated my website to the next level by creating security for my web clients in order to make more sales with no second thoughts. Thank you.
I'm not totally familiar with having the TrustedSite logo added to my website, however, it is great knowing that your company website has the approval of TrustedSite.
As an online shopper for years, I understand the importance of being able to shop with confidence. As the owner of a new e-commerce store, it is important to build a site with integrity. I have found an important and necessary partner in TrustedSite. They actually listen to your needs rather than trying to upsell and I have found them very pleasant and easy to work with.
Great application indeed! Easy set up and great looking! Highly recommended for sure! Would definitely use the higher tiers to help me get higher conversion rates.
This little add-on is perfect for installing trust into your potential customers. I am on the free plan and it's perfect!
Mr. Jay Maudlin is awesome. He helped us to address our issues promptly. We are still testing this app, we believe this will be very helpful to improve our conversion rate
As an online shopper for years, I understand the importance of being able to shop with confidence. As the owner of a new e-commerce store it is important to build a site with integrity. I have found an important and necessary partner in TrustedSite. They actually listen to your needs rather than trying to upsell and I have found them very pleasant and easy to work with. Thank you for your service Stephanie and Jay!
Once you enter all your information the app takes care of the rest. You can be reassured by the name TrustedSite that your store is going to give customers the confidence to view and make purchases at your store. The customer service at TrustedSite will always make sure you are never in the dark about the service you are receiving. I really appreciate that and I would recommend everyone starting a business or even one who has an existing business to use this app.