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The app works, but the company's policies need work. I recently closed my business. I had paid for an entire year's service. My closure was in the 4th month, and since they wouldn't be providing any service for the final 8 months, I asked for a pro-rated refund. The developer responded with a curt - "We have a 30-DAY refund policy and it is past the 30 days". Horrible response in my book, and a horrible policy to keep someone's money when you will not be providing service for that money. I no longer have any trust in TrustedSite. If I could give this app a zero, I would.
Thank you for your feedback and I'm sorry to hear you had a negative experience. Someone from our Customer Care team will be reaching out to you directly to help resolve this issue.
Terrible support! Have emailed support due to cancellation of our subscription. They offered no solution whatsoever. We pay our subscription through Shopify and now they want us to pay them directly. Have also called their support a few times and just no people to talk to directly.
We're sorry to hear you've had trouble getting ahold of us. We're located in San Francisco, CA and it looks like you're located in Queensland, Australia, which may be why you weren't able to get in contact with anyone by phone. You've been interacting with a member of our team via email, and our Customer Care Manager will also reach out to you directly to make sure we get any remaining confusion cleared up.
This worthless app just tries to sell you identity protection. There is no option to add the badge to your website, or any instructions to do so. Just options to change your company name, email, etc, and a sales page for identity protection... WTF
Bizarre. I get approx 50k visits pcm, but have a conversion rate of 2%, and barely any profit. This is typical for many shopify stores, esp those in their first year like me. To use this app, I would be paying around 375 USD pcm....! how does that make any sense? the price plan structures are way out of kilter with shopify. Very poor value for money.
I used this APP,Supporting team is good,I am upgrading member and I am paying per month USD $39.00 From December 2018,past 4month's,No single visitor's My website,Paying for nothing,Free is good,paying is just losing money,nothing more,
http://sphb.online
Thank you for your feedback and we're sorry to hear that you're struggling to bring traffic to your site. The McAfee SECURE system of trustmarks markets the security of your store to visitors. The McAfee SECURE service does not, by itself, increase traffic to your site, but can be an incredibly helpful companion to your efforts at increasing traffic by easing the security concerns of visitors. On average, McAfee SECURE certified sites see a 10% increase in sales conversions with full implementation of our system of trustmarks. For smaller sites it can be even higher! A Customer Care Representative will reach out to you shortly to answer any questions you have.
It says from $0.00 a month - but Shopify have slapped me with a $49.00 monthly charge - What the....!!
One of the worst incompetent company's out there, support employees thinking owning the company and behave like it.
Be aware and go somewhere else. Feels still like the founder is involved which you might have fun reading his story's when you use google.
Agreed to free trial. Have emailed now three times to let them know I do not wish to continue. No reply. I would not be surprised if they charge my card, which I will surely dispute.
VERY BAD CUSTOMER SUPPORT, after using their paid service for more than 6 months, has an issue with their trust mark as it was not visible any more, not getting any reply from their support to solve this issue and I had to ask shopify support to get a refund from mcafee, also VERY IMPORTANT WARNING, after unsubscribing from their service, i found out that the placement of their trust mark beneath the add to cart button turns into invisible link when store visitor clicked below the add to cart button it will send them to mcafee stating (your website URL is not secured), which is very bad to your store revenue and unexpected behavior from a well known company such as Mcafee!!
I can't change the place of McAfee button on my website, which I was able to. please correct this, I don't understand why you changed it.