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The support will be happy to help you with the most basic and simplest, anything outside of this this and there is silence if it's too technical. Until you pay the big bucks may then they may give you the support required. Even then I would be skeptical. Started off promising, ended up poor.
Small badge ( I mean really really tiny badge ) that I reaally had to search to find it . How can you help me build trust when you are not even visible ( in case you are in the same situation as me .. right corner lol) . And also , now not even visible because I got more than 500 visits in one month .... I mean I understand the game that I should pay if I have a service but first nothing special with the free badge and now I am penalized because I am trying really hard to get visibility and nooo I should not received to keep your tiny badge. You can keep it lol
Thank you for your feedback. The trustmark is meant to sit in the bottom right or left corner of your site, but should be very visible. It sounds like there may have been a sizing issue here. One of our Customer Care reps will be reaching out to help you resolve this problem.
On est censés faire quoi avec seulement 500 visites dans le plan gratuit ?
Pour avoir eu le badge visible moins d’une demi journée sur mon site, je n’ai même pas eu le temps de constater si oui ou non mon taux de conversion augmentait.
De plus, les tarifs sont délirants et simplement inabordables.
J’ai du mal à comprendre sur quoi ils sont basés...
Nous recevons 25-30 000 visites par mois au minimum et au vu du prix pour ce quota de visites c’est sans nous.
Avant de vouloir truster des sites trustez l’application parce que ce type de pricing ça ne donne pas du tout confiance
Thank you for your feedback. One of our Customer Care representatives will be reaching out to you shortly.
i can't seem to hide the icon even though the appropriate settings have been configured...
Edit 2: Guys, now I am not kidding anymore, I am really mad ! It's been 3 days since I said that I want to cancel your plan and you did nothing but except charging me!
Someone from customer service call me Yesterday, I just call him back like he said in his voicemail and he pretends that I have the wrong number !
I am sick of this joke ! STOP TRYING TO SCAM PEOPLE AND GET ME MY DAMN MONEY BACK!
Edit: then don't advertise on this feature if at the end it's not possible to do it on Shopify. Because I am not payong for a feature that I cannot use. Can someone reach me to solve this please?
Pro Version is useless to my store. Basic is sufficient. Can find where do I have to insert the trustmark code next to the credit card form, which is the main reason I've upgraded to Pro. You mentionned a 30 day money back for this plan so please refund me McaFee. I don't want to pay 228 USD for something that does not work.
Thanks for your review. Unfortunately, Shopify does not allow users to make code changes to the checkout, however, you do get unlimited views of the trustmark with our Pro service and our Shopify customers consistently see success when they place the engagement trustmark and Shopper Identity Protection on product pages, in their footer, and in their shopping carts. You can see examples from other successful Shopify customers in this article: https://blog.mcafeesecure.com/2019/01/15/how-shopify-customers-are-using-the-mcafee-secure-trustmark/. Our Customer Care team will be reaching out to you directly to assist with this.
Waste of time, you shouldn’t even have the word “Trusted” as your brand name. Perfect for first two weeks, then not only I get a message saying Mcaffee is being removed. But you’ve also messed with my app settings and liquid code so that my 1000k Identity protection is no longer available. You promised this free as part of my package. Don’t make customer promises you can’t deliver, “TrustedSiteyour name just takes the piss. Also my report of this company will be logged with “Trading Standards”
Handy app for those using the Mcafee secure for their website.
Shows up only when it wants to which is very seldom!
It use to work well then they changed things around now the mark doesn't show on my website. It just says "the url you entered is already in your account".
The badge not displaying, verification site says "certification expired" but everything seems to be ok