TrustedSite ‑ Trust Badges

The trusted site badge doesn't work, just adds a white banner instead. Not what I had in mind when I installed it, now let's hope it doesn't leave a lot of code behind when I delete it.

Shopify needs to sever this relationship. They're gouging Shopify store owners left and right for very little in return.

Free app worked fine. However, we did not want to upgrade and just now uninstalled due to an overaggressive sales representative.

They reached out to see if we would be interested in upgrading, we kindly declined. They kept emailing us. We declined 3 more times, and they just kept coming. Not just via email, but phone as well.

I understand persistence is important, but this much contact about something we have explicitly said we are not interested in, multiple times, is very frustrating.

Edit: Let's add a linkedin sales pitch to this complaint. Email, phone and now linkedin, all after 4+ friendly declines.

Edit 2: Was given a cocky response via Linkedin:

"haha without even knowing what I was going to ask, but I get it you probably get alot of these sales emails lol"

HE FORGOT he has already reached out via email and phone with the exact same offer and proposal. This guy is just carpet bombing customers and I do not appreciate being harassed with a sales pitch after a friendly no, numerous times.

* UK BEWARE*
What an absolute waste of time.

1. Give claims they can improve CRO/ROI, but have zero way of tracking it Vs other changes you may be making on your site anyway.
2. V expensive on the face of it - and failed to prove any worth to me.
3. I wasted hours and hours agreeing to an install where i was told it would be "done for me" via a call. I got a call and the rep was off the phone within 60s; ultimately doing some of the install but leaving lots still to be done. Poor experience and clearly just part of a sales funnel. No actual desire to help.
4. I then enlisted my own Team to finalise things so i could be sure the FULL install had been carried out, so that i could monitor Conversion Rates myself and be sure that implementing this system actually was what made the ROI improvements. Time and cost to me.
5. During my own install, i tried to input a £ sign into some text on my profile. This £ sign was not accepted, making all my text look like i am illiterate to my customers, eg "Shipping from 2.99, and only 10 minimum delivery" ("£" sign missing).
I was then told that there was simply no way for the system to accept a £ sign??

I am in the UK - being sold a v expensive product, and told my own currency is blocked??????

Stop selling to me if you cannot even display my own currency. Absolutely ridiculous.

6. One of the main features - "identity protection" - is not available in the UK?? But cannot be removed from view to my customers??? So all my customers see that they have "$100,000 identity protection" - but actually then don't. Not only do they not have ANY protection, but the system doesn't even have the ability to display the £ sign?

Absolute waste of my time.

Thanks for literally nothing.

I am on the free plan but Mcafee have been charging me 49 usd for over 12 months, terribly dishonest..

So... After removing McAfee Secure badge I've seen exactly no difference in my conversions.

My sales even increased since... A lot.
One less pop up in the page.
Less noise.

What's more...
I've removed the app from my Shopify store and they still continued to charge my credit card for all those months that I had removed the app.

So now, I'm trying to figure out how to get my money back.

I hate applications/companies that do this!!

If they are not tech savvy enough to get an automatic removal once I click remove from within Shopify, how do you expect them to be efficient enough to securing your customers and your site?

The app works, but the company's policies need work. I recently closed my business. I had paid for an entire year's service. My closure was in the 4th month, and since they wouldn't be providing any service for the final 8 months, I asked for a pro-rated refund. The developer responded with a curt - "We have a 30-DAY refund policy and it is past the 30 days". Horrible response in my book, and a horrible policy to keep someone's money when you will not be providing service for that money. I no longer have any trust in TrustedSite. If I could give this app a zero, I would.

Terrible support! Have emailed support due to cancellation of our subscription. They offered no solution whatsoever. We pay our subscription through Shopify and now they want us to pay them directly. Have also called their support a few times and just no people to talk to directly.

DO NOT USE!!!
Want to downgrade my subscription, never got a reply within 7 days!!! So I requested to cancel my subscription, but never got a reply again. It seems they block the words unsubscription or cancel in their database, so they will charge us forever!! Very disappointed!!!!

Agreed to free trial. Have emailed now three times to let them know I do not wish to continue. No reply. I would not be surprised if they charge my card, which I will surely dispute.