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My Traffic has gone from 200 hits per day to 17 hits per day, in 7 days. Installed this app on Dec 24, it has made horrible, automated changes to my site. I see no way to contact support, and no way to revert the apps actions. I would love to see this app work properly; I need somebody to contact me immediately.
UPDATE:
Dear Lakeside Buggies,
We understand the frustration and disappointment you must be feeling with the recent drop in clicks and traffic on your website. We want to assure you that we take your concerns very seriously.
We have tried to contact you 5+ times to help you solve the issues you’re experiencing. Please note that there is absolutely no indication that they were caused by our app! Still, we really wanted to help unblock your challenges because our clients are our top priority.
We understand that external factors such as the holidays and the seasonality of demand for products similar to yours may have played a significant role in the decline of clicks and traffic to your store, plus the recent changes in Google's algorithm.
Even though these issues were not caused by our app, know that we are truly sorry for any inconvenience or disappointment they may have caused you.
We wish you all the best in the future and hope that you will consider giving us the opportunity to work with you again.
Sincerely,
The ReRank Team
----------Previous Reply-----------------------
Dear Lakeside Buggies,
We apologize for the negative experience you've had with our app. Our team has contacted you and is dedicated to finding a solution. In the meantime, please don't hesitate to contact us through the in-app support chat or at support@melioraweb.com if you have any further questions or concerns. We are here to help and will do our best to resolve any issues you may be facing.
Thank you for your feedback.
Sincerely,
The ReRank Team
This app is very useful and affordable, if has all the tools i needed with the best customer service
Dear Balerz, 😊
Thank you for your amazing review!
We're delighted to hear that you find our app useful, affordable, and equipped with all the tools you needed.
Your feedback on our customer service means the world to us, as our main goal is to provide top-notch support to our customers. We appreciate your kind words and are excited to continue supporting your business!
Best regards,
Your ReRank & MelioraWeb.com Team
I used the app and it was extremely helpful to bulk update the Meta Tags and Alt Text Support are very friendly and supportive with immediate response time Thank you for this app
We're thrilled to know you had a delightful experience with our app and talking to us! We'd be more than happy to help in the future as well. 😊
Great product for an SEO numpty like me. You can automate everything or select manual actions. Excellent support also
Thank you for the positive review 🙌 Our app is an effective SEO optimizer and our support team is top-notch 😊 Thank you for choosing our app and for your kind words 😍 We hope to continue supporting your traffic generation and SEO goals 🚀
This app is super easy to use. Amazing support over chat, works well and works with translation.
Thank you for amazing app.
Thank you for the positive review 🙌 We're glad to hear that you're finding our app easy to use and that our support team has been helpful over chat 💪 We're happy to hear that the app is working well for you and that it works with translation 🙌 Thank you for your kind words and for choosing our app 🙏🏼😊
Looks good for SEO automation. Support is very helpful. I will be glad if they add product_price for use. Edit -> they did it in one day. Many thanks!
Thank you for the positive review 🙌 We're glad to hear that you're finding our app helpful for SEO automation and that our support team has been able to assist you 💪 We're thrilled that we were able to add product_price for you so quickly 💪😍 Thank you for your suggestion and for your continued support 🙏🏼😊