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My Traffic has gone from 200 hits per day to 17 hits per day, in 7 days. Installed this app on Dec 24, it has made horrible, automated changes to my site. I see no way to contact support, and no way to revert the apps actions. I would love to see this app work properly; I need somebody to contact me immediately.
UPDATE:
Dear Lakeside Buggies,
We understand the frustration and disappointment you must be feeling with the recent drop in clicks and traffic on your website. We want to assure you that we take your concerns very seriously.
We have tried to contact you 5+ times to help you solve the issues you’re experiencing. Please note that there is absolutely no indication that they were caused by our app! Still, we really wanted to help unblock your challenges because our clients are our top priority.
We understand that external factors such as the holidays and the seasonality of demand for products similar to yours may have played a significant role in the decline of clicks and traffic to your store, plus the recent changes in Google's algorithm.
Even though these issues were not caused by our app, know that we are truly sorry for any inconvenience or disappointment they may have caused you.
We wish you all the best in the future and hope that you will consider giving us the opportunity to work with you again.
Sincerely,
The ReRank Team
----------Previous Reply-----------------------
Dear Lakeside Buggies,
We apologize for the negative experience you've had with our app. Our team has contacted you and is dedicated to finding a solution. In the meantime, please don't hesitate to contact us through the in-app support chat or at support@melioraweb.com if you have any further questions or concerns. We are here to help and will do our best to resolve any issues you may be facing.
Thank you for your feedback.
Sincerely,
The ReRank Team