Messenger channel

Adding Messenger to Shopify Inbox is a simple way to build customer relationships and turn more messages from social media into sales.

Set up Messenger and Inbox in minutes

With a few clicks, you can connect your Facebook and Instagram message accounts to Shopify Inbox. Once setup is complete, use Shopify Inbox to receive and reply to customer messages from Facebook, Instagram, and your online store–from one place.

Close sales on social– without switching apps

Shopify Inbox gives you the tools you need to close sales quickly. With instant access to your product catalog you can quickly share recommendations and help close the sale. Plus, it’s easy to share more photos, or live discount codes with Facebook and Instagram shoppers without leaving the conversation.

Spot messages from Facebook and Instagram that convert

You can use message classification to know what a conversation is about before opening it. Thanks to machine learning, Inbox automatically identifies the topic of a conversation and labels it for you. You’ll be able to provide personalized support and quickly reply to messages that lead to sales.

Manage Facebook and Instagram messages with ease in Inbox

Shopify Inbox helps you set customer expectations about availability, and create keyboard shortcuts to quickly reply. Keep track of messages by setting up notifications to remind you, or assign messages to an available team member. Plus, you can download the Shopify Inbox mobile app from the Apple or Google Play App Store to manage messages wherever your business takes you