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We use this metafields app to launch our Shopify Plus store. We are running into many issues. The app has gone down for an extended period of time. The app has also had bugs that we are waiting on them to fix. We are on day 7 of waiting on the fix and it is impacting our business. I cannot recommend this app.
Hi there,
Sorry about the issues you were facing. We've just re-launched an updated version. Unfortunately, there are times when servers do go down. Even the best companies in the world are impacted like Shoify, Google, Cloudflare (as you've seen recently).
We do our best to keep uptime about 99.95% but there are times where issues have occurred. Most of our apps are free as well so we do get a lot of installs and Support tickets. While we provide free support to all, it does create backlogs with upticks in installs.
We are actively working to improving the experience merchants have with us and will continue to do so.
We would love if you can give us another chance and we'll make it up to you. Also, while all apps experience these issues, we understand the serious nature of them but it's part of the web. We try to minimize it as much as we can and understand the serious nature of it.
However, we disagree that it deserves a 1 star review since relatively we aren't worse than other apps or Shopify or Google :) . So please re-consider updating the review and giving us another chance.
This app allowed us to customize our product listings, which provides a better user experience when filtering products on our store. Thanks!
Thank you so much for your review. :)
IT's free and does what we like when updating individual metatags. We use it for our Home and garden site https://wroughtironhaven.com
Thank you, please let us know if we could do anything else to improve our current rating:)
This app exceeded my expectations and operates very easily. With a few easy steps, I've been able to add an extra line of text for each product in my range. Highly recommended. Jeanette - Claribelskincare.com
Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; Please reach out if you need any assistance!
This the worst app ever. The export feature doesn't work and generally really awkward and long-winded to use. If anyone has an alternative please say!
Hey Marc,
Definitely a bit harsh there. To be called the worst app EVER is certainly not cool or accurate. If the export feature doesn't work, please contact our support. Our app is built on top of SHOPIFY metafields and there could be other issues such as the Shopify API being inaccessible and other reasons.
You don't need to use our app but would appreciate that you update your review to be more accurate. Bugs happen even with the top of apps and big guys like Google and Facebook. If it was a bug, I'm sure our team is on top of it. If it was related to other external errors, we are always happy to look at it and explain it.
But please think of the words you use and hope you'll realize the the worst app EVER is certainly not accurate.
Thanks,
We use this app across 4 of our websites and love it. It helps us manage product metafields and our customized product pages so much easier.
The import/export option is also an easy way to make some bulk updates.
Thank you for your review. Don't hesitate to reach out with any questions.
this app is a musthave in your store ! Support is very helpful, kind and fast
Thank you so much for the kind words. Hope you enjoy our app as much as we did building it :)
Great app and even better support. New to shopify and not only was support really responsive, without even asking they wrote the code I needed and I only had to apply the visual formatting. Great experience so far!
Hey there, thanks so much for writing us a review; we're so happy to hear you're loving our Metafields app!
Feel free to contact us whenever as we are always standing by to help.
Quite disappointed with this app. The app has been down multiple times in the past week, so we are unable complete our product details.
Hi there,
Sorry about the issues you were facing. We've just re-launched an updated version. Unfortunately, there are times when servers do go down. Even the best companies in the world are impacted like Shoify, Google, Cloudflare (as you've seen recently).
We do our best to keep uptime about 99.95% but there are times where issues have occurred. Most of our apps are free as well so we do get a lot of installs and Support tickets. While we provide free support to all, it does create backlogs with upticks in installs.
We are actively working to improving the experience merchants have with us and will continue to do so.
We would love if you can give us another chance and we'll make it up to you. Also, while all apps experience these issues, we understand the serious nature of them but it's part of the web. We try to minimize it as much as we can and understand the serious nature of it.
However, we disagree that it deserves a 1 star review since relatively we aren't worse than other apps or Shopify or Google :) . So please re-consider updating the review and giving us another chance.
i use this app to add extra text fields in products but searching for required product and working on bulk products is so hard... never recommend this app for bulk use. search option is so incomplete that it took a lot of time... need to improve this areas..
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.