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I tried to verify my identity by uploading the Corporation Constitution which is generated by the federal government. You kept saying it was missing the address, which is infact there on page 5.
Then you banned my account for whatever it is that you call "Egregious" violations. All I did was connect my store and submit a federal document.
If you're going to offer a service in Canada, you should, at the very least, familiarize yourself with our documents. This whole process was a massive waste of time.
We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.
No way to finish set up (as others, it seems, are experiencing too). Have heard from MS support - was given instructions to reinstall app - which actually either is named incorrectly (Microsoft Shopping) or doesn't exist. I will be speaking with MS support tomorrow morning to hopefully figure this out and fix.
Thank you for you interest in the Microsoft Advertising app. We looked into your account details and it looks like you're almost set up. Next steps would be for you to create a Microsoft Advertising campaign in the Marketing section of Shopify.
Please ensure that you have a payment method entered for your campaigns to run. If you select the prepay option, ensure that you have loaded a balance into your account. This is a prerequisite for you campaigns to run.
Thank you for your feedback on the naming of the app. We have since corrected this issue based on your input. Should you have any additional questions, please reach out to us directly at msftadsappsupport@microsoft.com.
App won't important any of my products, they're not even in pending, and it's been three days. This has been a waste of my time.
We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.
Doesn't let you choose from your number of advertising account. It just auto-selects the first account under your microsoft account. What's the point of this app if I can't even select the right advertising account I want to use?
We really appreciate this feedback. I'm sorry to hear that you are facing issues when attempting to connect to your Microsoft advertising account. Please reach out to us at msftadsappsupport@microsoft.com. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
I just installed the app and have been loving the experience so far. I will submit another review once I get more exposed to it.
Thank you for your review! We are pleased to hear that you are enjoying the app and finding it helpful for your business.
When this app created a store in the Microsoft Merchant Center, it doesn't use my custom domain but instead used the Shopify domain like something.myshopify.com, but later when it uploaded my products, it used my custom domain. Due to the domain mismatch, all my products got rejected, and that caused me a lot of troubles!
We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.
So far everything is been good except I get this glitch where it’s asking me to add contact information to the website that we already have but the prompt won’t go away and we’re stuck
Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at msftadsappsupport@microsoft.com so we can investigate this.
This app doesn't even work, after setting up everything it constantly fails to launch a campaign. Pointless
We really appreciate this feedback. I'm sorry to hear that you are facing issues when attempting to create campaigns in the your Microsoft advertising app. We would like to understand the issues you are facing better. Please reach out to us at msftadsappsupport@microsoft.com. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
I was told the system would have me approved in 3 days, and it's been 4. I can't seem to sink up more of my products.
We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.
So far it has been easy to use and set up. I am not a computer wiz but this has been very nice and I definiely appreciate that.
Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com.