Arvostelut (303)

Kokonaisarvio
4,1
Lukumäärä luokitustasoa kohden
  • 58 % arvioista on 5 tähteä
  • 12 % arvioista on 4 tähteä
  • 5 % arvioista on 3 tähteä
  • 3 % arvioista on 2 tähteä
  • 23 % arvioista on 1 tähteä
Muokattu 10. huhtikuu 2025

I was hoping to run ads on Microsoft. In fact, I was excited to reach millions of potential customers.
It's been almost two weeks. I've spoken with numerous Microsoft support staff and my account is still locks and the account is still being verified.
I've submitted all the required documents, multiple times. I've asked for the documents to be reviewed by support to ensure that they are in good order.
Microsoft support, while very professional and polite, can only recite policy back to me. It's interesting. I can copy the policy into a txt doc. upload it into the Microsoft web browser and have it read the policy for me.
I'm confused as to what Microsoft support's job is.
Rather than create a framework that supports my business, Microsoft has created an obstacle course.

Don't count on it.
When setting up an ad account with Microsoft plan for a 3 to 5 day account verification process.
In addition, you might get your account banned on the day you set up your account, for apparently no reason. In order to get unblocked, you must wait an additional 7 to 10 days.
It appears that most people have a smoother onboarding. Just be aware that things can go sideways.
when setting up an account you get a marketing strategist that helps you out. In my case I need an account manager to unblock me.

The Indie Wall
Yhdysvallat
7 päivää sovelluksen käyttöä
Microsoft vastasi 7. huhtikuu 2025

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.

30. huhtikuu 2025

Awful, trying to connect to Microsoft is a nightmare. I'm not going to bother after trying 5 times. You can keep this app

The Good Soap
Yhdistynyt kuningaskunta
8 minuuttia sovelluksen käyttöä
Microsoft vastasi 2. toukokuu 2025

Thank you for your feedback. We are truly sorry to hear about the issues you are facing with the charges on your account. Please reach out to us at msftadsappsupport@microsoft.com so that we can better understand the issues you have been experiencing on our platform. We are committed to helping you get set up to start running your ads with Microsoft Advertising.

Muokattu 8. tammikuu 2025

I need to update this review. The App cannot even open in my Shop channel, I cannot get ANYONE to answer any questions, and it does not look like this app even works at all.

ProFootballStuff
Yhdysvallat
7 kuukautta sovelluksen käyttöä
Microsoft vastasi 4. joulukuu 2024

Thank you for your review and for your positive feedback. Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you ever need any assistance or have any questions.

1. elokuu 2024

This app is beyond garbage. I prefer Google, but figured I would give Microsoft a try and this app does not integrate well with Shopify whatsoever. Literally every button that was clicked would cause the app to crash. I tried to run an ad campaign and input my card and it crashed 5x in a row, which led to my account being locked. I tried to unlock my account by submitting my ID and the upload crashed several times in a row. Then they suspended my account and said we were being "suspicious." Yeah, not thanks. I will keep my advertising on Google and Facebook.

Dope Headwear
Yhdysvallat
2 päivää sovelluksen käyttöä
Microsoft vastasi 5. elokuu 2024

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.

25. maaliskuu 2025

Cannot Connect Microsoft Account, It wont send the code to my email address to sign in.

Island of Anime
Yhdysvallat
9 minuuttia sovelluksen käyttöä
Microsoft vastasi 27. maaliskuu 2025

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.

14. heinäkuu 2025

Just wasted my time. I spent 56 minutes with an Microsoft "expert" for nothing. He wasn't able to make it work.

4Boats
Yhdistynyt kuningaskunta
Microsoft vastasi 16. heinäkuu 2025

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.

12. heinäkuu 2025

Leider nicht sehr stabil die App. Habe mich mal mit einem falschen MS Account eingeloggt, seit dem kommt nur ein Screen der mich drauf hinweist dass mein Account nicht aktiv ist und versperrt jede Einstellungsmöglichkeiten. Support hat nicht wirklich eine Ahnung für was die supporten - scheint ein allgemeiner MS Support zu sein - und neuinstallation hilft wohl auch nicht. Schade

montessori-spielsachen.de
Saksa
Microsoft vastasi 14. heinäkuu 2025

Wir schätzen Ihr Feedback und bedauern die negativen Erfahrungen mit unserer App. Bitte geben Sie uns eine weitere Gelegenheit, Ihnen bei diesem Problem zu helfen, indem Sie uns unter msftadsappsupport@microsoft.com kontaktieren. Wir sind bestrebt, Ihnen bei der Einrichtung Ihrer Werbung mit Microsoft Advertising zu helfen.

22. heinäkuu 2024

Does not work. It tells you to login with the account you just used to log in. It repeats forever and you cannot ever fix it.

Trade-Army
Yhdysvallat
Vuosi sovelluksen käyttöä
Microsoft vastasi 23. heinäkuu 2024

Thank you for your feedback. We apologize for the negative experience you have had when using our app. Please don't hesitate to reach out to us at msftadsappsupport@microsoft.com if you continue to have issues when using our app.

31. heinäkuu 2024

can't get my info up

GreenEyes Design
Yhdysvallat
Noin 3 vuotta sovelluksen käyttöä
Microsoft vastasi 1. elokuu 2024

Thank you for your feedback. We apologize for the negative experience you have had when using our app. Please don't hesitate to reach out to us at msftadsappsupport@microsoft.com if you continue to have issues when using our app.

24. toukokuu 2023

After days of working with customer support, this channel still isn't working. In normal MS fashion, the software is cumbersome to setup and doesn't work properly. Error messages are ambiguous and the setup directions are incomplete. The time it has taken to set up this one channel has been more than all the other combined. The only thing that make me keep trying it the conversion rate through bing is higher than google for my shop. I'll try a few more days but at some point, I will give up.

Danger Close Apparel
Yhdysvallat
Yli 3 vuotta sovelluksen käyttöä
Microsoft vastasi 25. toukokuu 2023

Thank you for your feedback. We apologize for the negative experience you have had when using our app. Please don't hesitate to reach out to us at msftadsappsupport@microsoft.com if you continue to have issues when using our app.