Microsoft Channel

Terrible communication. Vague instructions. Horrible experience with little guidance or feedback. Process is convoluted and overly complex compared to other platforms such as Google Adwords.

*UPDATE* 4/26 Continued refusal to escalate from "John"

*UPDATE* 4/14 Additional canned responses but no resolution or indication that the issue has been escalated.

*UPDATE* 4/11 Additional rude response from "John" No response from msftadsappsupport@microsoft.com Ya think they just post canned responses here?

*UPDATE* 4/10 Canned response from "John" saying they performed a review and the account would remain suspended. No. They performed NO review. No contact with us was made to verify any information.

*UPDATE* 4/8 Still no response from Microsoft. Notice that many of the positive reviews below are from people that review immediately after install but before the approval process.

Clunky signup process that creates an irrelevant ad campaign before you can start.

Then a useless review process that denies your account with no reason given and no support to solve the problem.

Don't waste your time and money. Google isn't much better but at least you can get a campaign running in a couple hours.

This is the worst experience I've had with an app on Shopify, after two weeks of back and forth I still couldn't get my account setup and then I was told I couldn't advertise with on MS Ads (no reason given), the customer service was horrible. Do yourself a favor and don't waste time with this one, Use Google Ads.

Terrible and useless. Suspended my account just as I was setting up payment, then closed it permanently without given reason to even rectify the issue. Just stick with google ads.

no way to complete the setup via shopify. cannot set target country or default language. at present it is useless

Without any reason they suspend my account and block my email. A legitime store with all the permit from the government. Talk with customer services and they can give me a answer.

DO NOT USE! MY ACCOUNT WAS BLOCKED AFTER INSTALLING THIS APP! Saw some traction come in from Bing so figured I would check out the Channel. Set up my Microsoft ad account and then connected them. 5 days later checked out how the $50 per day budget was progressing, but upon logging in the account is "closed" and they cant tell me why. Kind of crazy but there are many other apps that I can spend my ad revenue with. - Mid-sized store we ship about 250+ orders per day. On advanced about to upgrade to Plus

Absolutely retarded. I suspect microsoft to be using peoples' information to commit frauds. Based on everything they've told me, I am almost certain of this.

DO NOT USE THIS APP OR ANY APP FROM MICROSOFT, THEY HAVE BEEN COMPROMISED!

I would do less than 1 star if possible! My store got banned and flagged for high risk and no one will explain to me what is high risk about my store because according to the "support" team they say it's confidential... it's my store and my account, I verified my information just to be told that they can't tell me whats wrong or how to fix the issue! Complete useless and its sad that they can't even provide real information or at least give a phone number to talk to a REAL person and get an explainnation on the real problem for why they banned your store 1 hour after creating an account!
This was a complete waste of my time and energy that I could have been using for a company that actually help and care for their customers.

This app does not function. It just throws errors when trying to connect. How is this so broken.....