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I waited 2 to 3 weeks while all my products remained "pending". I finally just deleted the app and moved on.
Thank for your feedback! We're sorry to hear that you're having a hard time with setup. We will have someone from our team reach out to you for additional support. In the meantime, please don't hesitate to reach out to us directly if you should have any additional questions at msftadsappsupport@microsoft.com.
Like most other reviewers, account suspended for violation automatically, despite meeting all the requirements. Not sure why they won't fix this issue.
We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.
Block account without reason (they say we cant say reason because no reason) before setup, very bad service, i don't recommend Reply to Misrosoft:
I contacted your "support" they told me the same that my account is blocked for security (and cant say the reasons because no reason), if you dont accept trusted and real stores, so what is the meaning of this app?
and thank you for wasting my time
Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at msftadsappsupport@microsoft.com so we can investigate this.
I reccomand this app because it help me use more things faster and better to do things quicker love using microsoft.
Thank you for your review! We are pleased to hear that you are enjoying the app and finding it helpful for your business.
The app does not work just getting an error code. Contacted support no one ever wrote back. Not worth the time when it won't work and get no support help.
We really appreciate this feedback, and I'm sorry to hear that you are receiving error messages when using our app. We would really appreciate another opportunity to assist you with this. Please reach out to us at msftadsappsupport@microsoft.com. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
Same problem as everyone else. No way to finish setup. The option to set target country and language within the app is greyed out, so setup can't be completed. No response from the developers when contacted, either.
Thank you so much for your interest in the Microsoft Advertising app. It looks like you are in a region we do not support. At this time, this app is only available for U.S. and Canada. However, you can get set up with Microsoft Shopping campaigns here: https://about.ads.microsoft.com/en-us/solutions/ad-products/shopping-campaigns.
We have since limited the availability of the app to just U.S. and Canadian markets. We are hoping to expand the app into all Microsoft Shopping campaign eligible markets in the near future. If you should have any additional questions, please reach out to us directly at msftadsappsupport@microsoft.com. We apologize for any inconvenience this may have caused you.
The first-class complex in every way, I like it! This applies either as analytics, as advertising, as well as campaign preparation too.
Thank for your review! We're so glad you're enjoying the app and am finding it useful. If you should have any additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com.
The app is out-of-date and shopify says it's not supported.
I am sure lots of people have this problem now.
Waiting up to 7 days as per microsoft.
We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.
I used this app to set up my online store product feed for retail purposes, which was a seamless process
Thank you for your review! We are pleased to hear that you are enjoying the app and finding it helpful for your business.
When creating my first campaign, I have to connect my Microsoft advertising account. After doing that, I get an error "Merchant Center account does not exist" even though I have one and was already logged into it.
Update1: The update was failing due to 'duplicate name' issue. When I changed the name inside the Shopify app process, I was able to Save Changes. But now I have two stores... the newest one being empty. So the connection was not made to my existing store, despite the MS teaser: "This step will either connect to an existing store if domains match, or create a new store for you based on your Shopify domain."
Update2: MS is not able to merge the new store with the old store. Since my product catalog is loaded and ads are already running on the old store, I don't see the need to chase this rabbit further. Upgrading the review to 2 stars because support has been responsive (every other day email), but I don't see how this app makes life easier. You still have to set up a bunch of things inside the Merchant Center. The integration could be much smoother.
Thank you for your interest in the Microsoft Advertising app. Upon reviewing your account setup details, we have found that your Microsoft Merchant Center account setup has not been completed. Because Microsoft Merchant center stores are based on domain, you need to click "Save changes" on the Microsoft Merchant center setup part of the app in order to complete setup. This step will either connect to an existing store if domains match, or create a new store for you based on your Shopify domain. If you should have any additional questions, please reach out to us directly at msftadsappsupport@microsoft.com.