MIDA: Heatmap, Record & Replay

The app is easy to use, and the replays allow you to see where customers are getting confused on your site and then make corrections to ease the customer journey

Jennie provided unreal customer service! You'd be lucky to find someone with this amount of attention to detail. thanks guys

It's a great app. The free tier is generous and better than alternatives like MS Clarity. The paid tiers are amazing value compared to paid alternatives too.

Nice app but sessions should be increased in paid plan

Amazing App, it is clean and simple and do what it is supposed to do really well

Great service and support! Looking forward towards the Live View feature!

This app is really cool! It was fun to watch my customers' journeys through my store. The heatmap provided a lot of insights as well, as it provided insights into what parts of my store drew my customers' attention.

Their customer service team was on top of any issues or questions I had. They generally don't respond during our typical work hours if you live in the USA.

However, if the pricing was different, I might keep the app long term. This app is more of a download-for-a-week and delete-type app. I will probably routinely download this app once a year to see what my customers are doing.

The recording are great and clear with helpful additional information and the customer service is even better.

Very good app to track analytics. Thank you Jennie for your prompt responses!

I have yet to start using the heatmaps but it seems like a very useful app.

I'm only a new user on the free plan but this app pointed out a few issues I had going on with my site. It's better than feedback!
Jennie was super helpful when I contacted tech support too!