MIDA Replay, Heatmap & Insight

it tells me there are errors, and when i do replays, i can't see where the error is happening. i have spent 30 min trying to figure out and I don't have that time.

After trying the app for almost a year ( I don't know why it say 4 months using this app - maybe because my first review was 4 months in and 5 stars), I can say that I am extremely disappointed. Mainly wanted to watch the recordings of my visitors. The application can't distinguish between a bot and a real person. Therefore, if Google Shops or TikTok shops were mapping my site for the Google/TikTok store, I would have to use my allotment of visitors. I upgraded to, I believe, 3500 visitors per month, and over half were bots.

I am not a big store that makes a lot of money. Having to pay to watch a bot for a second made me so upset. When I mentioned this to customer service, I was told to block the visitors. Trust me, getting onto block 1000 IP addresses one at a time takes away valuable time from my store.

I did love this application in the beginning, but having to pay for customer bots was bad. But that isn't why I deleted my subscription. I deleted after two tries with customer service. The first was just to block them. The second was having to pay mid-subscription when I downgraded. When I asked for a refund, they told me it couldn't be done. Just received my Shopify bill, and apparently, I have to pay for the next 17 days also, and don't even have them in my store anymore. Yup, free money to them.

So, no, I won't be using them again.