MIDA: Heatmap, Record & Replay

MIDA: Heatmap, Record & Replay

レビュー (151)

総合評価
4.9
評価レベルごとの件数
  • 評価の91%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の1%は1つ星です
編集日:2022年11月21日

Overall the app is great. it's free and is easy to use.
I used the app to help me see what customers are doing on my site.
The recordings are great. It's a new app so they'll need to tweak a few things such as easily delete multiple views at the same time. Sort abandoned checkout, successful order , and abandoned cart more easily. Currently you can sort them, but once you click on one, when you go back, you go back to the original non sorted page.
Also if they can show you before hand how long the session was that would be really useful, so that you can ignore anyone who was on the site for 1-10 seconds or however long you deem is not useful for you.
I like the app.

COMMUNITY LIGHTING & ELECTRIC SUPPLY
アメリカ合衆国
アプリの使用期間:約1ヶ月
True Crafts (by BSS Commerce)が返信しました 2022年12月12日

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

2023年6月26日

Great app, super reliable, customer service is great. Very helpful for my business thank you so very much

SculptVibe
イギリス
アプリの使用期間:約1ヶ月
True Crafts (by BSS Commerce)が返信しました 2023年6月27日

Thank you so much for your 5-star rating!

We really appreciate your kind words and thank you for your support.

2023年2月27日

Overall, I have a good experience with this app and the customer service. It is just what I was looking for and is easy to use.

Also customer service is so great, Jena Nguyen has been so helpful with answering any questions I have and when I needed to delete my recording sessions she was so prompt and accommodating.

I know this is a new app but they really listen to customers' needs and are ready to develop more expected features. I requested a feature that I want to have a filter function when selecting which sessions I want to replay, like I only want to replay the sessions that have "add to cart" action.

Jena immediately requested to her team as well as submitted this feature to the new features of the app and will notify me the nearest release date. I am very satisfied with her work and handling of the problem. Thank to the BSS team and I really look forward to the new updates from you guys. It's really worth the wait.

Highly recommend this app, install and experience it yourself!

Cutibb
カナダ
アプリの使用期間:約1ヶ月
True Crafts (by BSS Commerce)が返信しました 2023年2月28日

Thank you so much for your 5-star rating and positive review! We are thrilled to hear that you have had an overall positive experience with our app and are even more pleased to hear that our customer service team has been helpful in providing you with the answers you need. We appreciate your feedback regarding the feature requests and we will be sure to keep you updated with any new updates that we have in the future. We are glad to have earned your recommendation and we thank you for your support.

2023年4月25日

Very positive experience with MIDA Recording app. Features are all there and growing. Excellent support from Joy. Looking forward to great results.

Scintera Pty Ltd
オーストラリア
アプリの使用期間:17日
True Crafts (by BSS Commerce)が返信しました 2023年4月25日

Thank you very much for your 5-star rating! We truly appreciate your kind words about MIDA Recording app and the features that are available for you to use. It's great to hear that you've had an excellent support experience with our agent and we're so glad that you're looking forward to great results! We thank you for your continued support.

2022年12月7日

Fast response and works well. Wish they increased limit to 2,000 because contacting every 1,000 views is time consuming.

WindowCandles
アメリカ合衆国
アプリの使用期間:17日
True Crafts (by BSS Commerce)が返信しました 2022年12月12日

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

2023年11月9日

Thanks to the MIDA app, it helps me analyze what my visitors are doing so that I can improve my website and services. I can even see how my website will look on different platforms.

Mojomore
マレーシア
アプリの使用期間:17日
True Crafts (by BSS Commerce)が返信しました 2023年11月13日

Thank you for the 5 star rating!

We are delighted to hear that MIDA app helps you analyze website visitor data to improve your website and services. We also appreciate that you can view how your website looks on different platforms.

Thank you for your kind words!

2023年11月27日

The support I received was very helpful and informative!

YoLink
アメリカ合衆国
アプリの使用期間:12日
True Crafts (by BSS Commerce)が返信しました 2023年11月30日

Thank you so much for your 5 star rating.

We greatly appreciate your recognition of the helpful and informative support we provided. Thank you for your feedback!

編集日:2023年2月17日

Amazing App Work Just fine for me, and customer support is amazing they reply instantly to any question especially Jennie from support is a kind person and help you in any way.

Shop For Gamers
パキスタン
アプリの使用期間:4日
True Crafts (by BSS Commerce)が返信しました 2023年2月23日

Thank you so much for your 5-star rating! We really appreciate it. We are delighted to hear that Amazing App works just fine for you, and that you have also enjoyed our customer support. We are grateful that you have especially praised Jennie from our support team—she truly is a kind person! Thank you for your kind words.

2023年9月21日

La aplicación funciona muy bien. He probado varias y esta es la mejor en la relación calidad/precio. Hace lo que dice y lo hace muy bien.
El servicio técnico impecable, rápidos y eficaces. Un 10.
Una característica a destacar es la posibilidad de excluir países, esto es muy interesante para que no te grabe conexiones de Google o Fb por ejemplo.
Aplicación totalmente recomendable

elmejorcalcetin
スペイン
アプリの使用期間:3日
True Crafts (by BSS Commerce)が返信しました 2023年9月27日

Thank you so much for your 5-star rating!

We are grateful for your kind words about the app's quality-price ratio, impeccable and fast technical service, and the possibility to exclude countries.

Your positive review is highly appreciated.

2023年1月14日

I keep getting log out, everytime i click through visitor tab, do you have any insight regarding this matter, as this is quite a great app, but need improvements

Randomness_Item
マレーシア
アプリの使用期間:2ヶ月
True Crafts (by BSS Commerce)が返信しました 2023年2月3日

So sorry for the inconvenience that you faced with our app.

The issue has been resolved already. Hope the app is now working fine on your end.

If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!