MIDA: Heatmap, Replay Checkout
スピード、使いやすさ、マーチャントのメリットに関して、Shopifyの最高品質基準を満たしています
レビュー (236)
絞り込む
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評価順
Realizaron cobro por los días de prueba pese a indicar que el plan es gratuito para probar el sistema
Hi there,
This is Jennie from True Crafts team.
On behalf of the whole team, I am truly sorry to hear that you had this experience. We would like to take the opportunity to clarify the billing situation, and we emphasize that we do not charge any fee during the free trial period.
- It appears that you subscribed to the paid plan for the first time on November 27, 2024, at 12:32 AM (GMT+7).
- Our app offers a 7-day free trial, so your trial period ran from November 27 to December 4, 2024. If you had unsubscribed during this period, you would not have been charged any fees. However, if the plan is not canceled after the trial period, the monthly billing will automatically be applied.
- You canceled the app on December 9, 2024, at 8:14 PM (GMT+7), which was 5 days after the billing cycle began on December 5.
We believe that before subscribing, Shopify displayed a modal showing the start date of the billing cycle on the payment screen.
Given these facts, it is unfortunate that you left a 1-star review based on this misunderstanding. We believe the review does not accurately reflect the situation.
We have sent an email with further clarification on this matter. Looking forward to hearing from you soon again via support-sbc@bsscommerce.com or live chat so that we can get the situation resolved.
Warm regards,
The app is well optimized. Definitely recommend!
Good app for improving your store!
Good app and simple to use! exactly what i need as small business at the beginnen i need to check exactly what every user do and with the recording you sell all of it!
The support as well is very fast and helpful.
The today update is so useful!! (you could see the basket value and referred in the listing and is soooo important)
Thanks
esta sendo boa!
Quick and easy to setup and the insights are very valuable. Especially like the ability to understand the visitor journey, hurdles or confusions they might be facing - and allows us to correct that.
Good and responsive support and help also.. Great team!
Thank you for your 5-star rating!
We appreciate your kind words about the easy setup process, valuable insights, and understanding of visitor journeys. We're delighted to hear that you find our support team responsive and helpful.
The whole team is super grateful for your positive feedback!
Awesome app!.
Chloe a été remarquable pour m'aider à tirer profit des fonctionnalités de Mida. Equipe au top et accompagnement superbe.
Snelle respons, goede app. Zeker aan te raden!
Good app, recordings are helpful to watch your visitors and see how they engage with the site. Huge help! Also Jennie was a huge help and very informative!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Wish your business all good!