Recensies (77)

Algemene beoordeling
4,8
Cijfers per recensieniveau
  • 84% recensies zijn 5 sterren
  • 9% recensies zijn 4 sterren
  • 3% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 3% recensies zijn 1 sterren
7 augustus 2023

signed up for the free plan as i wasnt quite sure i needed what this app provided. while playing around, the ability to play back recordings of visitors' interaction with my site was interesting and i can see the insights those provide! but not quite what i need at the moment. i'll be sticking with the free plan until i scale up and maybe require what is provided for more analyses. customer service was also very prompt and helpful when i contacted them!

Gaia Pets
Singapore
Ongeveer 2 maanden gebruiken de app
MIDA (by BSS Commerce) heeft geantwoord 11 augustus 2023

Thank you so much for your 5 star rating!

We're so glad you were able to see the features our app provides and were also appreciative of the prompt and helpful customer service.

We hope to continue to meet your expectations and keep you as a customer.

19 juni 2023

Mida recording is the perfect tool to monitor your users' behavoiur. To me, it's been a crucial tool to identify the website section to be modified in order to raise the time spent online, hence increase the possibility of selling.

Earbudsclean Store
Italië
Ongeveer 2 maanden gebruiken de app
MIDA (by BSS Commerce) heeft geantwoord 20 juni 2023

Thank you so much for taking the time to review our product and giving us a 5-star rating!

It's great to hear that our app has been so useful to you; we are pleased to know it has been a crucial tool to help you increase the time users spend online, and therefore increase the possibility of selling.

We really appreciate your feedback.

27 juli 2023

We use it for heatmaps and it's been good so far. This app helped optimize some of the pages with high bounce rates, it wouldn't be possible without it. Customer service is fast.

Charmelic
Letland
Ongeveer een maand gebruiken de app
MIDA (by BSS Commerce) heeft geantwoord 7 augustus 2023

Thank you so much for your 5-star review!

We are so pleased that you have found the app useful for heatmaps and have been able to optimize pages with high bounce rates. We really appreciate your feedback about our customer service being fast too.

Thank you again for your kind words!

19 april 2023

Able to reset the meter once we hit the limit of 400 sessions per month. We just need ed to email the helpline and then they helped.

RAFFE OFFICIAL
Verenigd Koninkrijk
Ongeveer een maand gebruiken de app
MIDA (by BSS Commerce) heeft geantwoord 19 april 2023

Thank you so much for your kind words and 5-star rating! We are delighted to hear that our helpline was able to assist you so quickly and efficiently. Your kind words are much appreciated and we will continue to strive for excellent customer service.

26 juni 2023

Great app, super reliable, customer service is great. Very helpful for my business thank you so very much

SculptVibe
Verenigd Koninkrijk
Ongeveer een maand gebruiken de app
MIDA (by BSS Commerce) heeft geantwoord 27 juni 2023

Thank you so much for your 5-star rating!

We really appreciate your kind words and thank you for your support.

Bewerkt 21 november 2022

Overall the app is great. it's free and is easy to use.
I used the app to help me see what customers are doing on my site.
The recordings are great. It's a new app so they'll need to tweak a few things such as easily delete multiple views at the same time. Sort abandoned checkout, successful order , and abandoned cart more easily. Currently you can sort them, but once you click on one, when you go back, you go back to the original non sorted page.
Also if they can show you before hand how long the session was that would be really useful, so that you can ignore anyone who was on the site for 1-10 seconds or however long you deem is not useful for you.
I like the app.

COMMUNITY LIGHTING & ELECTRIC SUPPLY
Verenigde Staten
Ongeveer een maand gebruiken de app
MIDA (by BSS Commerce) heeft geantwoord 12 december 2022

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

27 februari 2023

Overall, I have a good experience with this app and the customer service. It is just what I was looking for and is easy to use.

Also customer service is so great, Jena Nguyen has been so helpful with answering any questions I have and when I needed to delete my recording sessions she was so prompt and accommodating.

I know this is a new app but they really listen to customers' needs and are ready to develop more expected features. I requested a feature that I want to have a filter function when selecting which sessions I want to replay, like I only want to replay the sessions that have "add to cart" action.

Jena immediately requested to her team as well as submitted this feature to the new features of the app and will notify me the nearest release date. I am very satisfied with her work and handling of the problem. Thank to the BSS team and I really look forward to the new updates from you guys. It's really worth the wait.

Highly recommend this app, install and experience it yourself!

Cutibb
Canada
Ongeveer een maand gebruiken de app
MIDA (by BSS Commerce) heeft geantwoord 28 februari 2023

Thank you so much for your 5-star rating and positive review! We are thrilled to hear that you have had an overall positive experience with our app and are even more pleased to hear that our customer service team has been helpful in providing you with the answers you need. We appreciate your feedback regarding the feature requests and we will be sure to keep you updated with any new updates that we have in the future. We are glad to have earned your recommendation and we thank you for your support.

7 december 2022

Great App,
Does what it's supposed to do, and so it very good,
I use it all the time,
It's like sitting and watching your customers walk into your store,
Actually it's exactly like that.
thank you

Warrior Breaking Habits
Verenigde Staten
Ongeveer een maand gebruiken de app
MIDA (by BSS Commerce) heeft geantwoord 12 december 2022

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

25 april 2023

Very positive experience with MIDA Recording app. Features are all there and growing. Excellent support from Joy. Looking forward to great results.

Scintera Pty Ltd
Australië
17 dagen gebruiken de app
MIDA (by BSS Commerce) heeft geantwoord 25 april 2023

Thank you very much for your 5-star rating! We truly appreciate your kind words about MIDA Recording app and the features that are available for you to use. It's great to hear that you've had an excellent support experience with our agent and we're so glad that you're looking forward to great results! We thank you for your continued support.

7 december 2022

Fast response and works well. Wish they increased limit to 2,000 because contacting every 1,000 views is time consuming.

WindowCandles
Verenigde Staten
17 dagen gebruiken de app
MIDA (by BSS Commerce) heeft geantwoord 12 december 2022

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!