Recensies (77)

Algemene beoordeling
4,8
Cijfers per recensieniveau
  • 84% recensies zijn 5 sterren
  • 9% recensies zijn 4 sterren
  • 3% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 3% recensies zijn 1 sterren
14 juni 2024

Jocelyn is great!

Steamy Whiskers
België
14 juni 2024

Hands down best supportApp is also incredibly useful when wanting feedback from customers and want to see what exactly your customers and thinking and what are their actions.

Ecolady
Estland
14 april 2023

Great app that provides useful information regarding my customers' behaviors and identifying areas of improvement for my website. Jena is also extremely supportive and timely with her responses, I get the help that I need right away.

Euphoria Cafe
Canada
4 maanden gebruiken de app
MIDA (by BSS Commerce) heeft geantwoord 19 april 2023

Thank you so much for your 5-star rating and your kind words! We are delighted to hear that our app has given useful insights into your customers' behaviors and identified areas of improvement for your website. It's wonderful that our agent was able to help you quickly. We are very grateful for your feedback!

Bewerkt 19 maart 2023

I have had a very positive experience with this Mida app. It is easy to install and run. The staff are easy to contact and very responsive in case we need any help or clarifications. Also, we are able to reset the meter once we hit the limit of 400 sessions per month. We just need to contact the helpline and then they help us to reset. Overall, an excellent app that we would recommend to all.
Special word of thanks to Nguyen Minh Dang as the technician and Jennie as a supporter.

Curated Wines
Singapore
2 maanden gebruiken de app
MIDA (by BSS Commerce) heeft geantwoord 24 maart 2023

Thank you so much for your kind words and generous 5-star rating. We appreciate your positive experience with the Mida app and that you found it easy to install and run, as well as the responsiveness of our staff. We are also grateful for your kind words regarding our agents and we will ensure to continue providing the same level of customer care. Thank you again.

17 mei 2023

The customer service is really fast in case of support and request. I didn't get any problem with this app.

JessyJess | Boutique
Canada
2 maanden gebruiken de app
MIDA (by BSS Commerce) heeft geantwoord 22 mei 2023

Thank you so much for your 5 star rating! We are so glad to hear that our customer service is speedy in terms of support and requests! We truly appreciate your positive words.

19 april 2023

Able to reset the meter once we hit the limit of 400 sessions per month. We just need ed to email the helpline and then they helped.

RAFFE OFFICIAL
Verenigd Koninkrijk
Ongeveer een maand gebruiken de app
MIDA (by BSS Commerce) heeft geantwoord 19 april 2023

Thank you so much for your kind words and 5-star rating! We are delighted to hear that our helpline was able to assist you so quickly and efficiently. Your kind words are much appreciated and we will continue to strive for excellent customer service.

Bewerkt 21 november 2022

Overall the app is great. it's free and is easy to use.
I used the app to help me see what customers are doing on my site.
The recordings are great. It's a new app so they'll need to tweak a few things such as easily delete multiple views at the same time. Sort abandoned checkout, successful order , and abandoned cart more easily. Currently you can sort them, but once you click on one, when you go back, you go back to the original non sorted page.
Also if they can show you before hand how long the session was that would be really useful, so that you can ignore anyone who was on the site for 1-10 seconds or however long you deem is not useful for you.
I like the app.

COMMUNITY LIGHTING & ELECTRIC SUPPLY
Verenigde Staten
Ongeveer een maand gebruiken de app
MIDA (by BSS Commerce) heeft geantwoord 12 december 2022

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

27 februari 2023

Overall, I have a good experience with this app and the customer service. It is just what I was looking for and is easy to use.

Also customer service is so great, Jena Nguyen has been so helpful with answering any questions I have and when I needed to delete my recording sessions she was so prompt and accommodating.

I know this is a new app but they really listen to customers' needs and are ready to develop more expected features. I requested a feature that I want to have a filter function when selecting which sessions I want to replay, like I only want to replay the sessions that have "add to cart" action.

Jena immediately requested to her team as well as submitted this feature to the new features of the app and will notify me the nearest release date. I am very satisfied with her work and handling of the problem. Thank to the BSS team and I really look forward to the new updates from you guys. It's really worth the wait.

Highly recommend this app, install and experience it yourself!

Cutibb
Canada
Ongeveer een maand gebruiken de app
MIDA (by BSS Commerce) heeft geantwoord 28 februari 2023

Thank you so much for your 5-star rating and positive review! We are thrilled to hear that you have had an overall positive experience with our app and are even more pleased to hear that our customer service team has been helpful in providing you with the answers you need. We appreciate your feedback regarding the feature requests and we will be sure to keep you updated with any new updates that we have in the future. We are glad to have earned your recommendation and we thank you for your support.

7 december 2022

Great App,
Does what it's supposed to do, and so it very good,
I use it all the time,
It's like sitting and watching your customers walk into your store,
Actually it's exactly like that.
thank you

Warrior Breaking Habits
Verenigde Staten
Ongeveer een maand gebruiken de app
MIDA (by BSS Commerce) heeft geantwoord 12 december 2022

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

25 april 2023

Very positive experience with MIDA Recording app. Features are all there and growing. Excellent support from Joy. Looking forward to great results.

Scintera Pty Ltd
Australië
17 dagen gebruiken de app
MIDA (by BSS Commerce) heeft geantwoord 25 april 2023

Thank you very much for your 5-star rating! We truly appreciate your kind words about MIDA Recording app and the features that are available for you to use. It's great to hear that you've had an excellent support experience with our agent and we're so glad that you're looking forward to great results! We thank you for your continued support.